Hasnain Shaheen

Responsible for delivering multiple IT and Infrastructure projects of various sizes.

Projects managed to date include:

• Windows 2003 Server Upgrade Programme
• HBS Windows 7 conversion (760 users)
• VMWare to HyperV migration for server virtualisation
• Apsley Hyper-V server virtualisation and VMWare
• Rack workstations
• HBS - Migration of HBS to Server 2012
• Touchdown area roll out
• SAP Archiving
• Member Technology Device Rollout (78 councillors)
• Migration from Enterprise to Blackberry Works app (1800 users)
• Access 2003 db upgrade to 2016 (118 database upgrades; 21, 000 databases quarantined)
• Corporate Oracle DB upgrade from 10.2 to 12
• Barclays Sort Code Migration
Responsibilities include:

• Defining, documenting, delivering and safely executing small to medium-scale projects. This includes actively participating in all phases of the project
• Identifying, assessing and managing risks to ensure project success
• Assessing risks associated with the proposed changes to ensure potential scheduling and performance issues have minimum impact on the provision of other BAU services
• Production of cost estimates, timescales and resource requirements required for successful delivery of the project(s)
• Preparing and developing realistic project and quality plans and providing regular and accurate reports to stakeholders, as appropriate. This includes regular monitoring and controlling of costs, timescales and resources used
• Delivering projects from initiation through to completion ensuring projects are formally closed, signed off and handed over to BAU support teams. This includes ensuring the appropriate documentation is produced to support these processed and that lessons learned are captured and actioned
• Conducting and facilitating design workshops to evaluate and make recommendations/decisions on technical solutions
• Managing change control procedures and ensuring project deliverables are completed within planned cost, timescale and resource budgets; and are signed off. This includes gaining agreement from project sponsors for revisions to the project(s) from project sponsors
• Managing stakeholders including definition of the series and sequence of activities needed to bring stakeholders to the required level of commitment prior to go-live. This includes seeking out and tackling potential issues that could prevent the delivery of business benefits, and facilitating open communication and discussion between stakeholders
• Work within a defined organisation governance framework which is under the oversight and direction of the project/programme management office
• Providing effective leadership to team members to ensure effective project delivery

Responsible for ensuring tactical management of all the project execution as defined in applicable project plan and that project deliverables meet or exceed stakeholder expectations and corporate quality requirements, are produced on time and are within budget.
Projects managed to date include:
• Setting up a call centre (800 people) in Poland. This involved shutting down the existing call centre in the US and sourcing and setting up new premises in Warsaw.
• Creating a Point of Presence (PoP’s) data centre in London and Frankfurt to enhance connectivity for all European offices
• Implementation of an MPLS connection from all European offices to the data centre

Responsibilities:

• Manage day to day activities associated with one or more simple projects, ensuring that business solutions are delivered on time, within budget, and that they meet corporate standards.
• Create, revise and maintain project and resource plans, as well as schedules, and any other deliverables or procedures required by the methodology.
• Communicate effectively and consistently with all project stakeholders and all project team members as well as plan for and coordinate the consumption of project-related IT services including, but not limited to, development resources, Quality Services, Technical Services, Program Management, Release Management, Environment Management and other applicable BT and IT management as necessary.
• Ensure that projects assigned operate within the governance and oversight guideline prescribed by MGI with respect to budget, scope, and timeliness.
• Escalate issues to Program Management quickly and appropriately.
• Comply with MGI audit and process.
• Ensure successful deployment of product, including internal implementation and business readiness activities for external launch.
• Project team management. Actively manage and lead project teams to execute projects, demonstrating sound judgment, critical thinking skills, leadership and a sense of urgency.
• Initiate and actively facilitate team meetings and issue resolution involving the right parties to resolve problems. Effectively manage team to complete projects, including coaching, delegating, providing feedback and resolving conflicts and problems.
• Foster a team environment of shared ownership in the execution of the project. Ensure adherence to standard project time reporting, quality practices and audit compliance.
• Analyse and communicate project or program status using standard and specific project management analysis techniques for budget and schedule variance. This includes but is not limited to the generation and publication of Project Status Reports.
• Maintain and always keep up to date all project relevant budget, schedule, and resource information within the portfolio management tool (Artemis).
• Ensure the completion of standard project communications and deliverables such as project charters, issues logs, risk management and implementation plans.
• Analyse current and new project management processes and procedures to identify the most efficient and inexpensive ways to complete projects to meet the business and stakeholder objectives.
• Participate in either formal or informal education of non-PMO resources on project management practices at MGI and in the industry.
• Establish and maintain a strong partnership with internal customers to fully understand the business and their technological needs.
• Evaluate and make recommendations to improve organizational effectiveness and customer service, reduce costs and provide a competitive advantage.

❖ Mar 2012 to Current - Ladbrokes Plc- IT Infrastructure Business Partner

Primarily responsible for ensuring alignment between business and IT strategy; seeking innovative commercial solutions to meet business needs and managing the demand from business channels into IT. This role requires ensuring that IT Infrastructure is planned and budgeted for appropriately with the business. It involves working closely with the key stakeholders carrying out or leading analysis to build business cases within major initiatives ensuring that IT can resource and meet the demand in order to deliver to appropriate timescales, cost and quality.

Responsibilities include:
• Planning & delivering IT demand from the business streams (Retail, Digital, HR, Corporate, International) Retail Projects delivered include :
 Implementation of custom built Televisions (approx. 3000) to shops (to fulfil current and future demand); this required management of inventory in the warehouse
 SAS.Net conversion to increase EPOS reliability (specifically remote till payout, security framework & Accounting)
 Implementation of Ladbrokes TV to UK & Ireland shops (2900 shops)
 Roll out of Self Service Betting Terminal (SSBT) to UK & Ireland shops (2300 shops)
 Implementation of Payment Card Industry (PCI) Compliance for the retail estate
 Implementation of a new bonus tool for international customers for the digital estate
 Implementation of an international live chat system to customers in the digital estate
 Upgrade international payments system to provide new payment methods and currencies for international territories
• Driving change in the IT strategy to ensure a continual match with current and future business demand
• Pro-actively engaging with channel partners to qualify IT demand and undertake commercial analysis on the technical aspects of proposed initiatives
• Working with business project managers to finalise business requirements and transform them into IT projects, scheduling the work and priorities with IT, business and users
• Identifying and managing IT and Infrastructure issues associated with implementation
• Liaising with PMO & delivery teams to ensure planning of IT resources to match current and future predicted demand levels
• Liaising with Architecture function(s) to ensure IT maintains overall alignment with business strategy and addresses any potential conflicts
• Analysing and investigating the commercial supplier and partner options, influencing the approach and requirements
• Liaising with Partner Management on selection and management of suitable channel suppliers to assist in delivery of business requirements
Projects delivered include a number of international ones; the largest was in China to deploy a new product (Virtual Football) into a new data centre in China to support 73 provinces. This was an extremely high profile project which was delivered on time and in budget, it required close interaction with the local supplier & engineers.

❖ Jun 2009 to Feb 2012 Care Aspirations Ltd, London - IT Manager

Responsible for the development and management of a single, common IT operating structure and platform across 27 business units (hospital acquisitions) . This role included managing IT Suppliers and Outsourcing Relationships (5 in total); Business teams (approx. 50 in total), local IT teams (1 per business unit/location), business applications and end users (approx.700 in total) . Responsibilities included:
• Configuration, build and support of Blackberry handsets and Blackberry base server, desktops, operating systems, servers, networks and internet.
• Managing first, 2nd & 3rd line support to ensure resolution of tickets was completed according to defined SLA's
• Management of end user expectations; working with business daily to review and agree priorities and timescales.
• Planning, managing and implementing new IT projects and initiatives; using PRINCE2 principles. Projects included: ➢ Bandwidth Upgrade. Involved supplier selection for upgrading bandwidth to fibre optical internet;
➢ Implementation of a single IT Infrastructure/platform for Care Aspirations Ltd;
➢ Telephony System Upgrade and Operating Systems Upgrade;
➢ Compliance with published UK NHS Information Governance (IG) Framework;
➢ Development, implementation and administration of IT policies, Information Security policies and Information Risk policies.
• Development of integration plans, procedures, policies and cut-over checklists for IT integration of new hospital acquisitions. Working with local IT teams of hospital units to agree migration approach, path, roles & responsibilities, project plan and timescales for integration
• Conducting technical assessments of current IT infrastructure, conducting and documenting risk assessments of information assets, developing asset registers, and developing and managing IT training plans
• Working with the board of directories to understand business priorities and objectives to develop, manage, track and execute companywide IT strategy and associated implementation plans.
• Issue and status reporting to stakeholders across, upward and outside the organisation
• Managing supplier contracts, service level agreements and competitive supplier pricing.

Studies included an industry sponsored project with BT in which I provided consulting services to BT Innovate and Design in order to Develop a Framework For Innovation as a Service offering.

Responsibilities included management of the day to day running of the schools network infrastructure, Developing and managing a virtual private network (VPN), Developing and implementing a migration plan for MS Exchange mail server, Supervising and maintaining the Schools Server and Computer Lab, Conducting training of server maintenance and management, Providing computer support to teachers, Designing, building and maintaining the website and intranet site.

Responsibilities included general IT consulting and systems integration of schools applications. This role included design, development and maintenance of a training database system, preparation and delivery of IT training materials.

Responsibilities included the development of a Virtual Private Network (VPN), Creation and deployment of a security system, Development of an innovative web-based product offering interactive “self-service” training courses, planning & implementing the migration of a Microsoft Exchange mail server, Creation of a disaster recovery plan and Implementation of a storage strategy.