RECEPTIONIST
Total years of experience :4 years, 11 Months
Receive, screen, direct and relay telephone messages and call back, prepare fax messages.
Verbal communications skills, listening skills.
Provide information to callers as and when required in a professional manner.
Serve visitors by greeting, welcoming, directing and announcing them appropriately with customer focus.
Update appointment calendars and schedule meetings/appointments.
Perform other clerical duties such as filing, photocopying, collating, faxing etc.
Deal with queries from the public and customers.
Ensure knowledge of staff movements in and out of organization.
Monitor visitor access and maintain security awareness.
Prepare correspondence and documents.
Monitor and maintain office equipment.
Receive and sort daily mail/deliveries/couriers.
Tidy and maintain the reception area.
Supply Management.
Sorting and distributing post.
Arranging dispatches.
Booking meetings.
Researches and maintains market intelligence information.
Uses market research information to enhance sales success with potential clients.
Prepare analysis, agendas, content, materials, and follow up documentation as appropriate to assist sales teams in exploring client needs during the course of the sales process.
Processes invoices/quotes on behalf of the sales team.
Maintains and analyze all won/lost information.
Provide support for ongoing customers by answering questions, tracing order status or product shipments and resolving problems.
Facilitates no charge orders, processes credit memos, acts as a facilitator for return issues, warranties and provides information regarding order status and stock availability, provides customers with product/sales information as requested by sales team.
Works under general supervision, applies diversified procedures and standards.
Completes non-routine assignments that required a longer timeframe.
Fork Lift Operator.
Protect company’s property and staff by maintaining a safe and secure environment
Observe for signs of crime or disorder and investigate disturbances
Act lawfully in direct defense of life or property
Apprehend criminals and evict violators
Take accurate notes of unusual occurrences
Report in detail any suspicious incidents
Patrol randomly or regularly building and perimeter
Monitor and control access at building entrances and vehicle gates watch alarm systems or video cameras and operate detecting/emergency equipment
Perform first aid or CPR