Human Resources Manager
Royal Horizon Holding
مجموع سنوات الخبرة :5 years, 4 أشهر
Led a team of four HR professionals responsible for HR day-to-day operations for 300+ employees' in 3 separate entities.
Directed recruitment team members on best practices and emerging trends in recruitment and selection and reinforced recruitment efforts by implementing new technologies.
Reduced turnover rates by 4% from 12% to 8% by analyzing separation reasons and implementing employee retention program.
Evaluated employee onboarding and separation programs and presented strategic improvement recommendations to upper management.
Structured compensation and benefits according to market conditions and budget demands.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Stimulated employees’ performance through special events, incentive programs, and constructive feedback.
Led HR digital transformation and talent management program across the group.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Led a team of Three HR professionals responsible for HR day-to-day operations for 420 employees' in Five separate entities.
Oversaw recruitment and separation procedures.
Developed and implemented onboarding and orientation programs for new employees.
Monitored the monthly payroll processing in accordance with labour law.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Prepared, aligned, and developed HR schemes, policies and procedure in close cooperation with key stakeholders.
Coached HR team members to ensure they reach their maximum potential.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Led the HR digital transformation and HRIS Implementation.
Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Processed monthly payroll and ensured timely disbursement of salaries.
Coordinated employee training, education, performance assessment, rewards, and discipline.
Recruited blue collar and white-collar employees, conducted onboarding programs, and participated in career fairs.
Communicated company culture and values and assisted in developing HR policies and procedures.
Updated employees’ records related to hiring, transferring, promoting, end of service, etc
Monitored employee loans & dues and ensured the compliance as per the loan agreement.
Maintained work structure by updating job requirements and job descriptions.
Tracked and monitored employee's attendance.
Processed health insurance requests.
Conducted HRIS system training (Oracle).
Ensured adherence to service standards/metrics for all offerings and ensuring all service standards are met.
Processed payroll for UAE employees through SAP - Success factors and ensured accuracy.
Processed various types of employee requests including but not limited to annual leave calculation, leave encashment, employment letters, loans & advances, and annual tickets.
Participated in the regional recruitment process and coordinated onboarding and separation programs.
Coordinated with UAE PR team for visa issuance, renewal, and cancellation in accordance with UAE Labour Law.
Computed the end of service settlements in line with exit procedures and separation policies.
Updated and reflected employment transactions on SAP.
Advised line managers on performance management matters to ensure proper HR management.
Guided local HR teams on the use of the HRIS (SAP- Success Factors).
Support the operations and CMT team in maintaining a high level of service.
Investigate UAE customer complaints.
Respond promptly to customer calls and follow up to ensure customer satisfaction.
Resolve escalated customer complaints.
Recruit and train call center staff.
Assist in creating and implementing call center scripts
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