Direct Business Manager
Shell
Total years of experience :25 years, 2 Months
• Manage a portfolio of 30 million USD/annum
• Lead the sales, partner team to achieve the revenue/gross margin targets.
• Foster long term, win-win relationships with Key Accounts.
• Develop and Implement Sector/Key Account specific strategies.
• Develop/coach the team.
• Identify opportunities for integrated solutions involving cross-selling to improve profitability.
• Develop and implement marketing strategy for key sectors.
• Partner development and strategy
• Cultivate contacts at senior level within Armed Forces, Oil & Gas and build lasting relationships.
• Forecasting, evaluation of market trends, competitor information & dissemination to leadership & partners
• Develop and implement strategy for operational management in line with organizational objectives.
• Profit/Loss responsibility
• Drive the sales team to achieve the revenue targets.
• Forge & Negotiate international alliances for new business development & execution.
• HR Strategy: Staff recruitment, training & development.
• Meet senior leadership of key clients/partners to foster lasting relationships
• New Business Development
• Design & implement marketing initiatives to improve customer awareness of company products and services.
• Manage the partner grid
• Develop the technical infrastructure for after sales support services
• Build & Maintain strong working relationships with existing and new customers
Lead a team of 28 franchisees/retail outlets generating $20 million/annum.
Designing and implementing marketing initiatives at the forecourt.
• New Business Development that is new Retail Outlets & appointment of Franchisees.
Continuous improvement in customer service standards, processes and safety at retail outlets with a view to improving customer experience.
Supervise staff training on sales building, promotion launch, customer care, safety & services.
Analyze market trends and develop strategies to improve customer traffic, sales and brand preference.
Competitive market analysis, market trends & reporting to leadership
Relationship building with government departments to facilitate timely approvals & inspections.
Brand management through events like sales promotions & customer service days.
Maximise sales of industrial lubricants/fuels to Key Accounts.
Develop new approaches to service delivery in partnership with the customer.
Developing long term customer relationships for business retention and growth.
Build knowledge of Key Account sector challenges, best practices and drivers