Operations Team Leader
Gas Arabian Services Company
Total years of experience :11 years, 5 Months
• Working on Oracle Management System
• Handling the processing of RFQs (request for Quotations).
• Preparing Quotations and submit it to Customer.
• Handling the processing of Purchase Orders.
• Preparing Invoices and submit it to Customer.
• Respond to complaints from customers and give after-sales support when requested.
Leading all activities staring from onboarding until offloading
Mobilization and Demobilization activities
Audit Requirement
HR, Admin and recruitment services
facilities management
transportation management
ID section management
• Handling day to day operations of the Contact center.
• Handling customers complaints raised through Contact center.
• Handling customer call/tasks complete the required customer maintenance.
• Determines requirement by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services / products by recognizing opportunities to up-sell accounts; explaining new features.
• Delivers accurate description of product and/or service to customers; provides accurate information and instruction to customers in accordance with campaign guidelines.