Pathways Operations Manager
Amazon
Total years of experience :11 years, 3 Months
• Led an Operations group of up to 80+ (Associates, Area Managers, and Team Leads) in the Inbound department at a Fulfillment Center (YOW1) in Ottawa, ON; regularly achieved daily shift and facility plans at 98%+ accuracy to Operational plans
• Planned operations execution per shift, including freight offloading/processing, calculating labor requirements based on work rates and expected attendance forecasts while ensuring that resource constraints and collaboration with the Outbound department produced maximized volume throughput
• Promoted a safety-centric team culture by coaching on safety elements, leading workplace health and safety (WHS) investigations, collaborating on risk assessment/mitigation documents, and writing incident investigation reports as deemed necessary; resulting in leading all Operations shifts in the least number of safety incidents
• Drove continuous improvement projects that focused on improving site metrics (such as Undelivered Unit processing, Transshipment Quality, Safety Escalations/Andon reductions from site, etc.)
• Executed projects that focused on safety, enhancing associate experience, and/or improving Operations/business processes; thereby adding value to various aspects of the business
• Collaborated across various levels/functions of the business to address pressurized and time-sensitive matters; thereby gaining confidence and visibility with business leaders
• Led campus recruitment initiatives, and held multiple coffee chats with MBA classes in a group and individual setting; thereby giving prospective future employees an overview of Amazon Operations
• Interviewed, hired, trained, and developed various associates into Team Leads, Process Guides and problem-solving leaders; thereby helping Amazon hire and develop the best candidates for Operations
• Infused motivation into associates through short “stand-up” speeches/presentations with elements of safety, quality, and activities promoting associate engagement and operational excellence
• Directed career coaching initiatives; was the site point of contact for “Career Coach”; thereby helping associates build soft/interview skills and realize alternate career options to Operations
• Established relationships with key oilfield operators by frequently presenting product portfolios and recommending fit for problem solutions; enabled the growth of the valves and process systems (VPS) business line in Kuwait and Egypt
• Collaborated with and presented to various stakeholders, including customers, senior management, internal sales teams, operations teams, divisional teams, regional teams, and partners, to formulate accurate revenue and booking volume forecasts on a monthly, quarterly, and yearly basis
• Conducted weekly, monthly, and yearly business reviews as needed, with business partners, customers, and internal management teams, to define business needs and opportunities
• Followed market trends, leads, developments, and opportunities; thereby providing strategic thinking to anticipate future sales/bookings and drive business further
• Handled the capital project and services sales for the Valves & Process Systems (VPS) product line in Kuwait and Egypt; booked ~$5M in 2020 and had an opportunity pipeline consisting of more than $100M in 2021
• Developed forecasted pipeline opportunity presentations and presented them to various internal/external stakeholders
• Managed internal stakeholders (inside sales teams, engineering, etc.) to ensure that technical and commercial proposals were sent on time
• Constructed, coordinated, and delivered technical and commercial proposals for major projects and services (upsells/upgrades, renewals, spare parts, field services, operations, maintenance, etc.)
• Established Service Level Agreements (SLAs) with various major oilfield operators in Kuwait and Egypt
• Responded with technical and commercial bids/proposals to tenders on major projects and services
• Handled key accounts of various national oilfield companies in Kuwait and Egypt; thereby building relationships with and securing the business of major stakeholders in the market
• Kept abreast of competitive market developments and gathered data to make informed decisions
• Educated customers about product offerings with presentations, product training, product installation supervision, and commissioning; enabled customers to generate millions of dollars in revenue due to newly installed equipment
• Supported operations in various parts of Kuwait and MENA region (i.e., Egypt, Qatar, UAE, etc.); gained global recognition in the product line
• Handled and coordinated with various suppliers and vendors to ensure smooth operations
• Resolved contractual disputes with clients, contractors, vendors, and other stakeholders, as deemed necessary
• Worked as a multidisciplinary engineer, where SCOW also included process (understanding of oil and water treatment processes in facilities), electrical, and instrumentation (i.e. installation of AGAR probes, level transmitters, etc.)
• Set up a service area for the testing & repair of Dual Frequency (DF) 100 kW (and 75 kW) power units
• Attended/conducted numerous trainings related to HSE and product trainings (i.e. Oil, Gas and Water product training in Abu Dhabi)
• Conducted installation, pre-commissioning & commissioning activities for DF Desalters (i.e. installation of Desalter internals, AGAR probe installation, etc.) & Power Units (i.e. installation of connections between power unit and Desalter grids, etc.) at various KOC facilities (GC-17, GC-29, GC-30 & Lower Fars Heavy Oil)
• Performed Load Responsive Controller (LRC) panel wiring checks (continuity and Insulation Resistance/Megger checks)
• Conducted Dielectric Testing (Breakdown Voltage Test) for Insulating Oil
• Sample tested crude oil using ASTM methods
• Supported operations in various parts of Kuwait and MENA region mainly (i.e. conducted pre-commissioning activities for a project in Egypt, workshop activities in Qatar, trainings in UAE & USA, etc.)
• Collaborated with various disciplines to execute operations and maintenance projects by partaking in meetings, engineering design reviews, documentation preparation, presentations, and site activities as deemed necessary; successfully executed major revenue-increasing projects
• Coordinated Factory Acceptance Tests (FATs) and Site Acceptance Tests (SATs) for 440V, 3.3kV, and 11kV Switchgear and Motor Control Centers (MCCs) amongst Operations and Maintenance teams; became the focal point of contact for such activities for various projects in the Operations Technical Services (OTS) department
• Reviewed & approved transmittals (specifications, single line diagrams, vendor drawings, documents, etc.) submitted by the Project Controlling Team / Contractor
• Performed & verified cable sizing (based on ampacity, voltage drop & short circuit) & load calculations
• Attended Factory Acceptance Tests (FAT) & Site Acceptance Tests (SAT) for 440 V, 3.3 kV & 11 kV Switchgear & Motor Control Centers (MCC)
• Managed project related FAT & SAT activities for Operations Technical Services (OTS) team
• Followed up on construction activities and provided regular progress updates
• Participated in walkthroughs and prepared a punch list
• Made sure that all electrical equipment proposed adhered to latest KOC standards
• Provided regular feedback to the Contractor, PMC & Vendors
• Updated concerned personnel daily, with projects progress report during the shutdown of a GC
• Formulated and sent e-mails and memorandums in the best interests of Asset teams
• Ensured that technical aspects of Contract are not compromised in an effort to reduce project duration
• Coordinated meetings, site visits and other activities with Operations and Maintenance teams, Project Controlling team and Contractor
• Provided assistance in managing and coordinating the electrical design, drafting, material procurement, construction and commissioning on various projects
• Assisted in the preparation of technical documents including electrical drawings (i.e. single line diagrams), cable and conduit schedules, electrical and instrumentation databases, technical specifications and contract documents, relating to medium voltage equipment, low voltage equipment, switchgear, motor control centres, DC systems, instrumentation and control field devices, PLCs, control panels, electrical building services, HVAC, fire alarm systems, grounding
• Projects included water treatment plants, wastewater treatment plants, industrial plants, non-utility power generation plants
• Periodic field work included construction inspection, contractor liaison/oversight and commissioning
• Contacted various suppliers to inquire about new products and associated costs
Additional responsibilities from previous role as a Junior Design Engineer:
• Managed larger customer accounts ( $5M) and projects in order to ensure renewal and securement of service level agreements (SLAs)
• Designed complex, multi-million-dollar power system reactors by using advanced computer tools, mathematical calculations, and customer specifications; thereby gaining a solid reputation and trust with the customers
• Represented the company on various business seminars, facility tours and factory acceptance tests (FATs) in order to ensure highest standard of product and to elevate customer perception of company
• Investigated and performed root cause analysis of failures of reactors and their mounting structures
• Explored designs of other types of reactors and got more exposure to different in-house design software
• Managed small-medium sized customer accounts ( $5M) and projects to ensure renewal and securement of service level agreements (SLAs)
• Coordinated with various internal (sales, operations, procurement, engineering, operations, etc.) and external stakeholders (customers, suppliers/vendors, etc.) in order to ensure timely delivery of reactors to customers
• Led the product design and delivery of power system reactors by using computer-aided software, coordinating procurement activities, witnessing factory acceptance tests (FATs), and liaising with logistic teams; efforts resulted in satisfied customers and promotion within a year
• Liaised with other teams such as marketing and procurement to prepare quotations for various projects
• Troubleshot and solved various issues on the production floor; thereby ensuring minimal disturbance of project timelines
• Communicated with customers to provide clarification on technical information
• Generated automated outline drawings of reactors using AutoCAD
• Designed reactors to comply with IEEE, ANSI, IEC, AS, internal and/or client specific standards
• Recommended reactor base mounting structures (mounting brackets, insulators and pedestals) based on customer's seismic, wind and short circuit load requirements
Bachelors of Applied Sciences (BASc.) in Electrical Engineering, Honours with Co-op/Internship Program
