Senior Systems Engineer
Seven Seas Computers
Total years of experience :21 years, 8 Months
• Team Lead of Microsoft Implementations on projects acquired by the company. That includes installations of Server Operating Systems Windows 2003 Enterprise and Standard, Configuration of new Domains, Domain Migrations, Exchange 2007/2003 Installations and Migrations.
• Installations and Troubleshooting of Different models of HP Servers. Models include HP DL360, DL380 and DL580 Servers. Moreover, responsible for Array Configurations RAID (0, 0+1 and 5) which best suits the customer’s implementation and requirements.
• Analysis of requirements by attending meetings to get complete technical requirements of the customer, design of an optimized solution as per the requirements and that meets the highest technology standards and implementation of full Microsoft Solutions with complete documentation of process.
• Design and Implementation of Backup and Disaster Recovery procedures for the implemented projects. Solutions include tape library installations and Backup software Symantec Backup Exec, ArcServe and other Backup software in the market.
• Providing consultancy to customers on requirements in the Microsoft Systems Technology.
• Effectively support and troubleshoot any technical problems the company’s customers are having which are included in support contracts and meeting the response time limits. Moreover, resolving issues efficiently in order to reduce any downtime or business effects in the work environment
Aug. 2008- Ongoing, Infrastructure Specialist: Injazat Data Systems. Abu Dhabi, UAE.
Currently holding the role of Infrastructure Specialist in the Implementation Engineering Team which is responsible for the Implementation of various IT projects acquired by the company.
Primary Work Experience focused on Windows Server 2012/2008/ 2003, Active Directory, Windows networking, Windows High Availability (clustering and NLB). Virtualization using VMware technologies. Messaging (Exchange 2010, Exchange 2007 and migration projects). Very Good experience in implementation of Lync 2013, Lync 2010, OCS 2007 and Microsoft SCCM 2012/2007.
ITIL based work processes closely followed during the implementation process and change management.
Detailed Documentation of the implemented projects including Low Level Design documents which includes full details of each component implemented with extensive details and procedural description and design of solution.
Project coordination and collaboration with other function team and third party vendor to ensure that deliverable meets the project scope and client’s requirements and all risk and strategic management aspects are being met.
Collaborate closely with Project Manager during the full project lifecycle implementation to ensure the delivery of technical components as per the project SOW and timeline.
Project closure / handover meeting with Project Manager and IT Operations / Support team to handover the detailed documents and conduct knowledge transfer to support team to turn the project in production.
08/06 - Ongoing IT Support Engineer (Head of Network Operations Section): CCC (Consolidated Contractors International Company) Rabigh, Saudi Arabia
Project: Rabigh Olefin Plant Project
• Head of Network Operations Section in the project.
• Design and implement networks to connect the different locations in the work site using Fiber Optic connections and wireless technologies in a huge construction project.
• Design, installation and configuration of Telephone systems of the project using Panasonic PBXs.
• Design and Implementation of Backup and Disaster Recovery procedures for the project and using Veritas Backup Exec latest versions for the Backup.
• Support IT and communication requirements for all the employees in the offices and site of project with manpower of 7500 employees.
• Install, Maintain and troubleshoot Windows 2000 / 2003 Server Active Directory, Networking, Exchange 2003 Server and ISA Server in the Network of the project.
• Isolated and resolved effectively networking problems by providing effective technical support over the phone and by remotely connecting to client’s networks using Webex sessions and with high customer satisfaction rates.
• Attend meetings and deal with the Contractors and other departments to ensure timely work flow and implementation of procedures and maintaining progress according to schedule of the project.
• Coordination of work with the Saudi Area coordinator and the managing office of the company in Athens to ensure that all the IT policies and procedures of the company are in place.
• Special work trips to Saudi Area office in Khobar and to other projects to assist in resolving technical problems in a timely manner and with least downtime in the domain as per the recommendation of Area Coordinator.
Provided Worldwide Enterprise 1st, 2nd and 3rd Level networking technical support to both Premier and Professional Microsoft clients with large-scale enterprise-wide client/server environment.
Installed, configured and did troubleshooting of DNS, DHCP, RAS, RRAS, WINS, Browsing, Network File Systems and TCP/IP stack.
Installed, configured and did troubleshooting of ISA 2000 and ISA 2004 Firewall in various enterprise networks and involving different implementations of the Fire Wall/Proxy server technologies.
Extensive knowledge and experience supporting, upgrading and troubleshooting Windows server operating systems (e.g. Windows Server 2003, Windows 2000 Server)
Isolated and resolved effectively clients networking problems by providing effective technical support over the phone and by remotely connecting to client’s networks using Microsoft Office Live Meeting or Webex sessions and with high customer satisfaction rates.
Coordinated with other specialty teams like Cluster's IT infrastructure team, Server Performance and Setup teams and third party companies, to involve the appropriate resources required to get the client’s issue resolved on first contact.
Effectively supported and worked with wireless, WIFI implementations various network infrastructures.
Installed, configured and worked on troubleshooting of Live Communication Server 2005 which provides instant messaging solutions on an enterprise level.
Part time Work in the College.
Offering Various Networking Solutions and worked with and learned the knowledge required for support of Windows Active Directory
Worked with Ethernet LAN/WAN infrastructures including wireless technologies
Experienced in installing, configuring and managing Microsoft Windows desktop operating systems.
Install Hardware and Software
Workstation connectivity and hardware support, including Windows 9x and Windows 2000
Various software application support (e.g. Veritas Application Suite, VMWare, MacAfee ePolicy) in a client server environment.
Network connectivity troubleshooting and desktop configuration.
Servicing Customers with technical issues which sometimes involved Co-ordinating the electronic distribution of software to Intel servers across a Cluster environment and ensuring change management practices are adhered to.