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Hassan Elsayed, Director Of Operations

Hassan Elsayed

Director Of Operations·Swish

Kuwait

Master's degree, Hospitality Management

Work experience

Total years of experience: 25 years, 2 months

Director Of Operations

December 2019 - Present

Swish

Al Kuwait, Kuwait

December 2019 - Present

Group Operations Manager, at SWISH, Entrepreneur General Trading Co. - Kuwait Operating multiple restaurants:

- BBT
- Shawarma Shakir
- Pattie Pattie
- Just C
- Slice
- Chili Pepper
- Lovebird
- Yelo Pizza

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Senior Operations Manager

September 2018 - December 2019

Sama Catering Co.

Al Kuwait, Kuwait

September 2018 - December 2019

Led full operations for the Diet Center division, covering production, retail, procurement, logistics, and QC.
• Developed and streamlined operational workflows
• Enhanced customer satisfaction and service delivery

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Group Operations Manager

April 2016 - August 2018

Acquire GTC Co.

Al Kuwait, Kuwait

April 2016 - August 2018

Managed high-profile international brands: Magnolia Bakery, Upper Crust Pizzeria, Munch, Rare Cuts.
• Oversaw P&L, staffing, inventory, and strategic planning
• Improved operational efficiency and profitability

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Operations Manager

October 2013 - March 2016

Sama Catering Co.

Al Kuwait, Kuwait

October 2013 - March 2016

Handled premium and homegrown concepts: Al Mayass, C Lounge, BackYard.
• Delivered exceptional dining experiences
• Implemented SOPs and training programs

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant General Manager

September 2012 - September 2013

M.H Alshayaa Co.

Al Kuwait, Kuwait

September 2012 - September 2013

Gaucho Grill

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant General Manager

January 2012 - January 2013

M.H. Alshaya Co.

Al Kuwait, Kuwait

January 2012 - January 2013

• Managed Gaucho Grill, a high-end Argentinian steakhouse

Company industry:
Retail & Wholesale

Restaurant General Manager / Project Manager

January 2009 - August 2012

TSC Co. Ruby Tuesday (Kuwait & Jordan)

Al Kuwait, Kuwait

January 2009 - August 2012

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant GM & Project Manager

January 2009 - January 2012

TSC Co.

Al Kuwait, Kuwait

January 2009 - January 2012

• Ruby Tuesday launch & operations (Casual Dining)

Company industry:
Catering, Food Service, & Restaurant

Restaurant General Manager, Started as Kitchen Manager

March 2006 - December 2008

Kout Food Group, Applebee's

Al Kuwait, Kuwait

March 2006 - December 2008

General Manager, Kout Food Group Co. - Kuwait
• Applebees Grill and Bar

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Kitchen Manager → Restaurant General Manager

January 2006 - December 2008

Kout Food Group

Al Kuwait, Kuwait

January 2006 - December 2008

Applebees Grill & Bar operations and leadership

Company industry:
Catering, Food Service, & Restaurant

Sous Chef

November 2004 - February 2006

Al-Ghunaim Trading Co

Al Kuwait, Kuwait

November 2004 - February 2006

• Johnny Carinos, Italian Restaurant

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sous Chef

November 2004 - January 2006

Al Ghunaim Trading Co.

Al Kuwait, Kuwait

November 2004 - January 2006

Johnny Carinos Italian cuisine operations

Company industry:
Catering, Food Service, & Restaurant

Sous Chef

September 2001 - July 2004

KCMCC

Al Kuwait, Kuwait

September 2001 - July 2004

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sous Chef & Restaurant Manager

January 2001 - January 2004

KCMCC Co.

Al Kuwait, Kuwait

January 2001 - January 2004

Numi Tea House operations

Company industry:
Catering, Food Service, & Restaurant

Education

Jaipur National University

January 2022

January 2022

Master's degree, Hospitality Management

Kuwait

Jaipur National University

June 2019

June 2019

Master's degree, Business Administration And Hospitality Management

Kuwait

GPA (rating): Good

GPA (rating): Good

albedo School of Business Management

March 2014

March 2014

Bachelor's degree, Business Administration

Kuwait

Dekweneh Hotel School

January 1999

January 1999

High school or equivalent, Hospitality

Lebanon

Skills

Profitable Growth
Expert
Profitable Growth
Expert
Profit Analysis
Expert
Profit Analysis
Expert
Profit Management
Expert
Profit Management
Expert
Inventory Control
Expert
Inventory Control
Expert
Opening New Markets
Expert
Opening New Markets
Expert
CORPORATE FORECASTING
Expert
CORPORATE FORECASTING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
STRATEGIC PLANNING
Expert
STRATEGIC PLANNING
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
STANDARD OPERATING PROCEDURES DEVELOPMENT
Expert
STANDARD OPERATING PROCEDURES DEVELOPMENT
Expert
CROSS FUNCTIONAL COLLABORATION
Expert
CROSS FUNCTIONAL COLLABORATION
Expert
BUSINESS PROCESS IMPROVEMENT
Expert
BUSINESS PROCESS IMPROVEMENT
Expert
COST MANAGEMENT
Expert
COST MANAGEMENT
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
RUBY (PROGRAMMING LANGUAGE)
Expert
RUBY (PROGRAMMING LANGUAGE)
Expert
SWISH
Expert
SWISH
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CONSTRUCTIVE FEEDBACK
Expert
CONSTRUCTIVE FEEDBACK
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
FINANCIAL STATEMENTS
Expert
FINANCIAL STATEMENTS
Expert

Languages

English

Expert