Senior Relationship Manager
Qatar National Bank
Total years of experience :18 years, 3 Months
• Responsible for managing a portfolio of key clients and high net worth individuals. Cross-selling banking products such as accounts, credit cards, loans, deposits and investments.
• Managed the implementation of customer products and services at a client level. Proposition included sales and processing of a range of different services including personal finance, mortgages, bancassurance and investments funds.
• Specifically delegated to manage a specific international banking proposition for selected banking clients. Designated as relationship manager for all retail accounts between international units.
• Part of the team that provided an award winning service to our clients, QNB First proposition recognized as the ‘Best Premium Banking Proposition 2014 in Qatar’ Global Banking & Finance Review.
• Assisted Head of Relationship Management with delegation of tasks, customer requests and identifying gaps in proposition.
• Trained and supervised junior staff on service standards of bank and delegated responsibilities.
• Undertaken a number of training and development schemes specific to the finance sector, notably certified within QNB Supervisory Development Scheme
• Experienced in management role for a developing system integration company. Key functions of business included harnessing new technologies into specific sectors within developing economies.
• Projects involved detailed reporting and analysis into a variety of market segments against client requirements. Such as IT consulting, encryption software, sugar production, engineering and construction projects.
• Duties involved liaising with new clients and all stakeholders upon projects end to end requirements. Successfully developed and managed new relationships with a number of leading companies across the MENA region.
• Responsible in conducting research and feasibility studies into new ventures. Reporting and directly advising senior management upon business projects and strategy; using a number analysis tools including SWOT, PESTLE, and financial methodology.
• Certified as a HSBC Premier Relationship Manager. Duties involved offering personal banking for specially tiered customers within bank client portfolio. Conventional/Islamic
• Account management and sales of number bank’s products and services, offering awarding winning client service.
• Undertook a number of training modules and gained certification including Financial Reporting, Wealth Management, International Trade, Commodities, Energy and Financial Markets.
• Experienced in an entry position within both retail and corporate sectors of Emirates Bank Islamic banking proposition. Providing customer and client services to bank clients.
• Duties involved client services such as processing and arranging bespoke loans, credit cards, new account opening retail and corporate.
• Responsibilities included daily management of branch custody, balancing and audit/ reporting adhering to bank policy and standards.
• Developed number of solid transferable competencies in finance, AML, compliance and sales.
• Responsible for variety of tasks at the sports centre including event assistance, reception and maintenance.
• Developed invaluable attributes in communications, leadership and organisation of activities and other staff at the centre.
• Aided management and organisation of national and international events including BMC and UK Athletics.
• The focus of the Masters course included analysis of key issues surrounding entrepreneurship and innovation management from the perspective of firms, businesses and governments. Incorporating diverse micro/macro economic strategies. • Key skills topics included; management of innovation, case studies, investment appraisal, sustainable technology management, innovation policy and innovation in markets. • Dissertation project analysed knowledge, attitudes and practices of front line healthcare workers in UK health service sector upon innovation and new technologies.
• The program provided state of the art knowledge and understanding in the field of business management, developing appropriate practical and transferable skills. • The course involved range assignments and assessed upon written essays, examinations and presentations in the form of individual and group work. • Covered a broad range of skills in various disciplines including; Accounting, Management, Marketing, Operations Management, Human Resources, Psychology, Quantitative Methods, Economics and Business Law.