Hassan Hamada

remotely

• Managed client communication through chat platforms, providing professional assistance and ensuring customer satisfaction. Collected, reviewed, and verified client documentation for visa applications, including Schengen, US, and UK visas, ensuring all requirements were met.
• Maintained accurate records of client files and processed applications efficiently to meet tight deadlines. Liaised with relevant embassies and consulates to facilitate smooth visa issuance processes. Provided clients with detailed guidance on visa application procedures, required documents, and travel regulations.
• Contributed to maintaining a high client satisfaction rate by offering responsive and reliable support.

FOM, Damour, Lebanon
Greet all guests and assist them with check-in and check-out

Maintain a positive attitude and friendly demeanor

Respond to all guest questions and requests

Answer and forward phone calls

Manage guest bookings and reservations

Keep a tidy and orderly workspace

Assist with administrative and clerical tasks as needed
Welcoming guests and checking their details against their bookings
Allocating guests their rooms and providing keys
Answering phones from prospective customers and guests, taking messages and delivering them
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits
Monitoring the Housekeeping process.
(Experience Certificat Available)

Technical Support Officer, Riyadh, Saudi Arabia
Ticketing System (Servicenow)
Support Remotely (TeamViewer)
Logged inventories of functioning systems to
maintain user accessibility.
Assessed, diagnosed and troubleshot
malfunctioning hardware and software
deployments to support nonstop operations.
Configure hardware, devices and software to setup
work stations for employees.
Maintain and monitor server room, wireless
network and other server infrastructure. keeping
systems running effectively and efficiently.
Patched software and installed new versions to
eliminate security problems and protect data.
(Experience Certificat Available

Call center, Riyadh, Saudi Arabia
Provide IT support to non technical internal users
through desk side support services.
Delivered onsite technical support for employees.
Managed high levels of call flow and responded to
technical support needs.
activated accounts for clients interested in new
services.
Maintained and updated customer services
datavase.
Provided documentation on start-up, shutdown
and first level troubleshooting of technical
processes to support desk stuff.
Assist customers to identify issues andexplain
solution to restore service and functionality.

• 2009-2011: Worked as a Technical in the infrastructure company (International Arabian Hardware), in Riyadh, UTP cabling systems and fiber optic termination and testing, as well as installing servers, switches, router, Cabinets, cable arrangements, fiber optic splicing machine, Fluketest, projects done were mostly in (Mobily Telecom Company) one of the biggest Telecom companies in Saudi Arabia . Brands used were Legrand, Systimax, Avaya for telephone line termination, cables used to terminate : Cat6, Cat7, fiber optic indoor and outdoor cable, singlemode and multimode. A Initial experience in configuration routers. Common modems, computers.
And i was responsible for warehouse infrastructure products.(experience Certificate available