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Masarra Mohammad, front desk officer

Masarra Mohammad

front desk officer·HAYAH GOLDEN HOTEL, ABU ALJOUD CO

Saudi Arabia

Higher diploma, GUEST RELATIONSHIP MANAGEMENT

Work experience

Total years of experience: 2 years, 4 months

front desk officer

January 2018 - December 2019

HAYAH GOLDEN HOTEL, ABU ALJOUD CO

Medina, Saudi Arabia

January 2018 - December 2019

• Registered hotel guests, made reservations, transmitted and received messages.
• Calculated bills, collected payments, ran various reports via computer for management.
• Reviewed and handled guest comments and complaints.
• Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
• Supervised and trained Front Desk staff.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

front desk officer

January 2018 - December 2019

HAYAH GOLDEN HOTEL, ABU ALJOUD CO

Medina, Saudi Arabia

January 2018 - December 2019

• Registered hotel guests, made reservations, transmitted and received messages.
• Calculated bills, collected payments, ran various reports via computer for management.
• Reviewed and handled guest comments and complaints.
• Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
• Supervised and trained Front Desk staff.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

admin officer

September 2017 - August 2018

OXFORD PARTNERSHIP COLLEGE

Medina, Saudi Arabia

September 2017 - August 2018

• Prepare appointments and meeting for the academic director.
• Prepare letters in both languages English and Arabic.
• Act as a first point of contact for all enquiries.
• Preparing and tracking timesheets and attendance of trainees.
• Maintaining documentations of the academic director.
• Interpreting between teachers and students.
Company industry:
Vocational Education
Job role:
Administration

Education

THE OXFORD PARTNERSHIP COLLEGE

December 2019

December 2019

Higher diploma, GUEST RELATIONSHIP MANAGEMENT

Saudi Arabia

Skills

Organizational Skills
Expert
Organizational Skills
Expert
Time Management
Expert
Time Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Communications
Expert
Communications
Expert
Customer Driven
Expert
Customer Driven
Expert
ACADEMIC
Beginner
ACADEMIC
Beginner
CASHIER
Beginner
CASHIER
Beginner
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LETTERS
Beginner
LETTERS
Beginner
MILLENNIUM
Beginner
MILLENNIUM
Beginner
English Language
Expert
English Language
Expert
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate

Languages

Arabic
Native Speaker
English
Expert
Turkish
Beginner

Training and Certifications

Certifications
PET English certificate
Nov 2018