IT Manager
Kempinski Hotel Amman
مجموع سنوات الخبرة :20 years, 8 أشهر
• A Member of the Pre-Opening team
• Solves technical or operational problems as reported by the users.
• Ensures that equipment is in proper working order and application performance is optimized.
• Ensures that all 24-hour systems (i.e. front office, point of sale) are monitored and that technical service is available any time.
• First point of contact for all computer related issues within the hotel.
• Ensure that backups are performed and checked on a regular basis.
• Ensures that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Follows Kempinski policies as they relate to the security and operation of the computer systems.
• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• Train and maintain back-up staff for each server-based application.
• Ensure first level support backup is in place for all systems and network.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and reviews all new software development specific to the hotel, in accordance to Kempinski policies and standards.
• Implement all corporate IT related policies and procedures and carry out an annual self audit.
• Provide advice to better expedite access and to improve the use of information in the Hotel.
• Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
• Responsible for communication with computer vendors and Kempinski Corporate IT Department.
• Responsible for timely preparation and submission of all IT budgets.
• Responsible for the management and control of all IT budgets according to an agreed plan and budget.
• Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
• Select and recruit suitable employees for the department using prescribed set of policies and procedures.
• Work within all pre-set budgetary limits.
• Technical hardware and software maintenance and support.
• Network administration and supervision.
• Preparing the PCs to the end-users.
• Keep contact with the Service Suppliers and Support Companies.
• Perform any other tasks given by the immediate supervisor
• Act as a backup for his/her colleagues with the same area of expertise
• Employee of the Month, February 2006
• Employee of the Month, September 2007
• Manager of the Year - 2010
• IT Trainee from 1/9/2004 - 28/2/2005
• IT Clerk from 1/3/2005 - 31/5/2005
• IT Supervisor from 1/6/2005 - 31/12/2007
• Assistant IT Manager from 1/1/2008 - 20/4/2008
• IT Manager from 21/4/2008 till now
In the technical support systems and GIS department i was worked on multi software like (Giomidia, Genmap).
System Analysis and Programming Trainee,
•Software Programming using Oracle Programming Language.
•Database entry for all the vehicles and items.
•Customizing and handling reports.
Hardware Support Trainee
• Hardware maintenance and support.
• Deploying PC’s for customers.
• Windows installation and support.
• Customizing PC’s to the customers’ need.
From the faculty of Information Technology (I.T.) with cumulative average (79.4),rated as very good.