Hassan Katongole, Customer service

Hassan Katongole

Customer service

MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E.

Location
United Arab Emirates - Sharjah
Education
High school or equivalent, Grade 111 Teachers certificate
Experience
15 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :15 years, 6 Months

Customer service at MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E.
  • United Arab Emirates - Sharjah
  • My current job since August 2009

• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

CUSTOMER SERVICE / SECURITY GUARD at MAB FACILITIES MANAGEMENT L.L.C
  • United Arab Emirates - Sharjah
  • August 2009 to June 2013

CUSTOMER SERVICE / SECURITY GUARD, MAB FACILITIES MANAGEMENT L.L.C, Dubai, U.A.E. Aug 09 - till present

CUSTOMER SERVICE REP at MTN Uganda Telecommunication
  • Uganda
  • February 2004 to September 2004

Responsibilities:
• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

Customer service at MTN Uganda Telecommunication
  • Uganda
  • February 2004 to September 2004

• Record keeping related to documentation
• Attending to clients complains and handle them to the management.
• Updating the data in the main database.
• Issuing letters related to secretarial work
• Attending to clients calls
• Reporting to the manager.
• Verifying data
• Problem solving and troubleshooting.
• Monitor and control suspicious persons.

Education

High school or equivalent, Grade 111 Teachers certificate
  • at Kyambogo teachers university
  • June 2009

Grade 111 Teachers certificate from Kyambogo University - Kampala Uganda.

High school or equivalent, guidance
  • at Kyambogo University of teacher's education
  • January 2007

Kyambogo University of teacher's education, Certificate in guidance and 2006 - 2007 counseling services

High school or equivalent,
  • at Sseke Secondary School, Uganda Ordinary Certificate of Education (U.C.E)
  • January 2003

Kyambogo University of teacher`s education, Certificate in guidance and counseling services 2006 - 2007 Kyambogo primary teacher`s University, Grade 111 primary teacher`s certificate 2005 – 2007 Sseke Secondary School, Uganda Ordinary Certificate of Education (U.C.E) 2000 -2003

Specialties & Skills

Customer Interactions
Customer Presentations
Service Operations
Customer Service
CLIENTS
CUSTOMER SERVICE
DOCUMENTATION
MANAGERIAL
DATABASE
MAINTAINING SALES
PROBLEM SOLVING
OPERATIONS

Languages

Swahili
Intermediate
English
Expert
Arabic
Intermediate

Memberships

MAB FACILITIES MANAGEMENT L.L.C
  • Assistant security trainer
  • October 2013

Training and Certifications

Department of protective systems - Dubai Police (Certificate)
Date Attended:
September 2009
Valid Until:
September 2012

Hobbies

  • foot baller, interested in reading novels,news papers surfing internet, making friends and research.