Call Center Representative
Emirates NBD
Total years of experience :16 years, 2 Months
Handling inbound calls and providing assistance to the bank customers.
Responsible for handling the customer account details including their personal contact information and bank details. Responsible for collecting the Dues amount from the customers on their Credit Cards.
● Sure Touch Leads (USA Based)
● Quicken Loans Mortgage
Responsible for selling Car, Home, Health and Life insurance for a Brokerage based in US. An addition to that did mortgage refinancing on behalf of a Mortgage company based in US.
● Sure Touch Leads (USA Based)
Responsible for selling Car, Home, Health and Life insurance for a Brokerage based in US. I was the top selling agent on Insurance selling 850 leads per month. An addition to that sold Car Warranty as well.
● Dish Network/Direct TV (USA Based)
● Australia Power Saver (Australia Based)
● Solo Mobility (Canada Based)
● Hydro Power Saver (Canada Based)
● Forum Real Estate (USA Based)
● MDS Mortgage (Canada Based)
I started off as a Sales Representative and further on was promoted to a Team Lead and later as a Project Manager in the company. My job responsibility was to call on new campaigns and get the results and provide a feedback to the client, then make a presentation to train the other guys; tell them how to close sales, and be a role model for them. I was the best quality seller in the team. I did work in the HR as well. As of hiring new guys, conducting interviews and have already mentioned use to conduct training sessions as well.
● Hydro Power Saver (Canada Based)
● Transcription
● Siemens (UK Based)
I worked as a Sales Representative on these products. My responsibilities were to bring new clients for the business.