Operations Digital Officer
Qatar Islamic bank
Total years of experience :12 years, 11 Months
• • Perform operational check for Account opening, Account closing and all Account services for retail consumers.
• Manage accounts related operations including activation, re-activation of retail customers.
• Manage the communication between operations and other bank divisions to handle customer’s accounts and other related issues.
• Processing incoming payments from customers via e-wallet, mobile and internet transfers.
• Support implementation and embedding of all new Business Product Procedures and Regulatory requirements.
• Coordinating the preparation and validation of the Management information and reporting to senior management
Motivated team to meet monthly goals
Provides daily direction and communication to employees so that customer service calls are
answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and external
customers.
Provides statistical and performance feedback and coaching on a regular basis to each team
member.
Writes and administers performance reviews for skill improvement.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to
perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes
effective/appropriate decisions relative to corrective action as required.
Assists the manager with daily operation of the call center to include the development,
analyses and implementation of staffing, training, telemarketing, scheduling and
reward/recognition programs.
Shares continual responsibility for deciding how to manage the employees, ensuring calls
are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental
standards, procedures and strategic directives.
Provides support and direction for others in the department to ensure a high level of service
from the perspectives of courtesy, promptness and accuracy; may be required to provide
assistance in the training of new and junior members of the department
helping customers with loan and mortgage applications.
Provides the information and education necessary to assist member in making decisions
regarding their current and possible future investment and loan need
well-rounded knowledge of products, services, and processes; including all savings
instruments, all loan and mortgage programs, and all delivery systems
Suggest effective ways through which the bank can promote its products and services and
increase customer satisfaction
• Responsible for ensuring that all Company rules and processes are followed regarding operation, customer service, cash managing, advertising, purchasing, human resources, health and safety, training and development management .
• Interaction with customers: receiving orders, processing sales and monies, and managing customer issues.
• Training and motivating team members.
• Preparation and Maintaining quality of products.
• Monitoring all service equipment.
• Uncompromising standards in maintaining a clean and safe work environment.
• Unloading, stocking and maintaining required inventory level.
• Champions recognition and motivation efforts
.
