Ecommerce Specialist
AQ TRADERS
Total years of experience :8 years, 9 Months
• Successfully managed an Amazon account, resulting in a 40% increase in sales revenue over two years.
• Significantly enhanced product visibility and competitiveness on Amazon, improving search rankings and click-through rates.
• Optimized pricing strategies to achieve higher profit margins while remaining competitive.
• Strategically launched targeted advertising campaigns on Amazon, culminating in increased product page visits and higher conversion rates.
• Negotiated better terms with Amazon, which resulted in significant cost reductions and improved profitability.
• Conducted data analysis to identify trends and inform strategic decision-making and product development.
• Streamlined inventory management processes to reduce stockouts and improve supply chain efficiency.
• Proactively addressed customer feedback on Amazon, leading to more positive reviews and an enhanced brand reputation.
• Manage and Optimize product listings on e-commerce marketplace platforms like Amazon and local store, ensuring they are optimized for maximum visibility and sales potential, particularly focusing on consumables products.
• Collaborate closely with sales, marketing, and inventory management teams to align strategies and achieve business objectives related to the e-commerce marketplace.
• Develop and implement tailored sales strategies for the marketplace platform, incorporating pricing optimization, promotional activities, and targeted advertising campaigns.
• Analyze sales data regularly to track key metrics such as sales trends, conversion rates, and customer feedback, generating reports to inform decision-making processes.
• Provide timely responses to customer inquiries, feedback, and complaints on the marketplace platform, aiming to maintain high levels of customer satisfaction and loyalty.
• Stay updated on industry trends, competitor activities, and marketplace policies to identify opportunities for growth and mitigate potential risks.
• Liaise with third-party suppliers, distributors, and logistics partners to ensure efficient product delivery and manage inventory levels effectively, optimizing the supply chain process.
• Enhance product listings with compelling visuals, detailed descriptions, and accurate specifications to improve discoverability and appeal to potential customers.
• Implement keyword optimization on social media like Facebook, Instagram techniques within product listings to enhance search visibility and improve search rankings on the marketplace platform.
• Cultivate strong relationships with key stakeholders, including marketplace representatives, to negotiate terms, address any issues that arise, and explore potential growth opportunities within the platform.
• Manage product recommendation tools, ensuring they align with the ERP system for seamless integration and accurate data representation.
• Maintain website categories and collections, regularly updating them to reflect current inventory and trends.
• Facilitate operational activities, collaborating with internal teams to ensure smooth workflows and timely execution of tasks.
• Coordinate with teams for new product launches and brand listings, ensuring alignment with overall business objectives and strategies.
• Oversee the entire process of product launches and promotions, from planning to execution, to maximize impact and sales.
• Optimize online product displays to enhance user experience and drive conversions, utilizing data-driven insights and best practices.
• Curate assortments based on sales trends, customer preferences, and market demands to offer a compelling product selection.
• Regularly update website content, including product descriptions, images, and banners, to keep it fresh and engaging for customers.
• Manage stock levels and analyze inventory data to prevent stock outs and optimize inventory turnover rates.
• Develop stock replenishment strategies in collaboration with purchasing teams to maintain optimal inventory levels.
• Own the merchandising calendar, coordinating with marketing, content, and other relevant teams to ensure alignment and timely execution of initiatives.
• Communicate brand updates and changes in website content or offerings to internal stakeholders, ensuring everyone is informed and aligned.
• Analyze website performance metrics, such as traffic, conversion rates, and bounce rates, to identify areas for improvement and optimization.
• Generate reports on key performance indicators (KPIs), such as sales, customer engagement, and inventory turnover, to inform decision-making processes.
• Monitor Google Analytics on a daily basis to track website performance and user behavior, identifying opportunities for enhancement.
• Process customer SMS messages related to orders, inquiries, or feedback, providing timely and helpful responses to improve customer satisfaction.
• Contribute to financial forecasting efforts by providing insights and data related to sales trends, inventory levels, and promotional activities.
