Presales Engineer
Digital oasis information technology
مجموع سنوات الخبرة :9 years, 5 أشهر
Design of large scale enterprise data center networks.
Evaluated new products and services available from vendors that can improve overall network performance.
Provided technical support to end-users for troubleshooting networking related issues.
Network Schematic Diagram, Typical layout, Logical Topology, Physical Topology, Proposed Products design& Solution.
Understand project specs needs and bring into line those needs with the Active - Passive, structure Network solution products portfolio
Design network policies and procedures to ensure the security of the network infrastructure.
Provided tier 3 level escalation support for escalated tickets from junior engineers.
Installed new hardware components including servers, routers, switches.
Established secure remote access solutions using technologies such as SSL-VPNs and RADIUS authentication.
Deployed VoIP solutions utilizing Call Manager Express and Unified Communications Manager.
Created detailed documentation of existing networks & future expansion projects.
Designed complex network topologies with multiple locations for optimal performance.
Built relationships with key stakeholders throughout the organization to ensure successful deployment of projects.
Conducted onsite visits to assess customer environment and recommend best practices for implementation of proposed solutions.
Researched new technologies that could benefit current clients or provide competitive advantage in the marketplace.
Collaborated with engineering teams on product design changes or improvements based on customer feedback.
Worked closely with sales team members to understand customer needs and develop appropriate solutions.
Developed and presented product demonstrations to potential customers, illustrating features and benefits of the products.
Created detailed technical proposals for complex customer requirements in response to RFPs.
Contributed ideas for improvement in all aspects of pre-sales operations such as process automation, reporting.
Provided customer-focused technical pre-sales support for enterprise solutions.
Identified areas where additional training was needed by both customers and internal staff members related to products and services offered by the company.
Assisted with marketing initiatives such as website content updates, email campaigns, webinars.
Delivered presentations at industry events showcasing our products and services capabilities.
Gathered feedback from existing customers regarding their experience using our products and services.
Troubleshot customer issues during the pre-sales cycle and provided timely resolution.
Analyzed customer data to identify trends, uncover opportunities, and inform product roadmap decisions.
Trained new personnel on pre-sales responsibilities as well as existing team members on new technologies.
Managed multiple concurrent projects while consistently meeting deadlines.
Performed post-sales activities such as system installation, configuration, integration, testing.
Attend pre-sales client meetings with account representatives, determine scope and develop network solution.
Provide technical assistance to the sales team during the submittal.
Respond to tenders, RFPs, RFI, etc., Project specs Reflect to BoM-BoQ Solution.
preparing comply sheet into technical requirements and end to end network infrastructure solution, prepare document network designed.
Prepare technical submittal & financial proposals.
Reviewed contracts prior to submiss
Designed complex network topologies with multiple locations for optimal performance.
Installed new hardware components including servers, routers, switches and wireless access points.
Developed comprehensive documentation of the entire network infrastructure including diagrams, inventory management and policies.
Created detailed documentation of existing networks to aid in problem resolution or future expansion projects.
Configured and managed routers, switches, firewalls and VPNs.
Performed software upgrades on various networking equipment such as routers, core switches, switches, AP and firewalls.
Implemented and supported new technologies within infrastructure environment.
Configured advanced features on Cisco IOS devices including QoS, ACLs, NAT and PAT and IPSec VPNs.
Implemented WAN technologies such as MPLS, VPLS, GRE tunnels and EIGRP and OSPF routing protocols.
Deployed VoIP utilizing Call Manager Express and Unified Communications Manager.
Established secure remote access using technologies such as SSL-VPNs and RADIUS authentication.
Implemented best practices regarding network security measures such as ACLs, NACLs and VLAN segmentation.
Monitored system performance metrics using various monitoring tools to optimized throughput.
Analyzed traffic patterns and utilized tools such as SolarWinds for monitoring purposes.
Troubleshot LAN and WAN connectivity issues using tools & identified and resolved issues in a timely manner.
Provided technical support to end-users for troubleshooting networking related issues.
Resolved escalated customer support tickets related to networking issues in a timely manner.
Participated in disaster recovery planning efforts to ensure business continuity during outages.
Managed inventory of networking components including cables, patch panels and other related items.
Trained junior staff members on practices for configuring and managing networking equipment.
Developed network policies and procedures to ensure the security of the network infrastructure.
Monitored system logs on various networking equipment to identify potential security threats or malfunctions.
Implemented security measures to protect data from unauthorized access or destruction.
Enforced corporate IT policies through implementation of proper user authentication methods and authorization controls.
Secured network systems by establishing and enforcing policies and defining and monitoring access.
Participated in cross-functional teams responsible for developing solutions that address business challenges.
Interacted and negotiated with vendors, outsourcers, and contractors to secure network products and services.
Established effective relationships with vendors for efficient procurement of new hardware and services.
Worked with vendors and internal support teams to update and patch network systems infrastructure.
Conducted research into emerging technologies and evaluated their application within existing networks and systems architecture.
Conducted research on network products, services, and standards to remain abreast of developments.
Collaborated with department leaders to assess near-and long-term network capacity needs.
Executed performance and statistical monitoring to develop procedures and best practices.
Redesigned internet connectivity infrastructure for meeting bandwidth requirements.
Maintained an up-to-date knowledgebase of current trends and developments in the field of Network Engineering.
Bachelor of Science - Information technology & computing 2014 Degree of Graduation Project: Pharmacy Management system - v.good