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hassan yahya, Technical support engineer

hassan yahya

Technical support engineer·NCR

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 21 years, 11 months

Technical support engineer

November 2008 - Present

NCR

United Arab Emirates

November 2008 - Present

Working at

Company industry:
IT Services
Job role:
Information Technology

Network Support Engineer

November 2008 - Present

NCR Corporation

United Arab Emirates

November 2008 - Present

Company Industry: ATM and Global Services Support

* Responsible of the maintenance, troubleshooting and installation of NCR ATMs across a
variety of bank clients.
* A member of the standby maintenance team for Cisco UCS Servers (blade and Rack servers).
* A member of the standby maintenance team for Cisco Network equipment support.
* A member of the standby maintenance team for Quantum tape libraries equipment.
* A member of the standby maintenance team for Veritas servers.
* A member of the standby maintenance team for Mcafee servers.
* A member of the standby maintenance team for HP servers.
* A member of the standby maintenance team for EMC VNX, Data Domain and VMAX appliances.
* A member of the standby maintenance team for Polycom Video Conference.
* A member of the standby maintenance team for Cisco Telepresence Video Conference.
* Global support engineer / IT Support for a variety of brand names such as: Symantec, Dell, Burberry and Fend, Visa and Mastercardi.
* Raising Instant & Periodic reports to the management concerning daily performance.
* Coordinating with other team members for schedule optimization and availability.

Company industry:
IT Services
Job role:
Information Technology

IT manager

May 2007 - November 2008

May 2007 - November 2008

Job role:
Information Technology

IT Manager

May 2007 - November 2008

Champion Health Club

Kuwait

May 2007 - November 2008

Cisco IP Phone Management.
* Network Senior administration.
* IP TV management.
* Electronic Time Sheet Database Administrator.
* CCTV Security Cam Administrator.
* AV Technologies Administrator.
* SACOA POS & Debit Cards technologies.
* Active Directory Administrator.

Company industry:
Sports & Outdoor Activities
Job role:
Information Technology

maintenance manager

January 2006 - January 2008

Zakari

January 2006 - January 2008

Working as

Company industry:
Accounting
Job role:
Maintenance, Repair, and Technician

Junior Network Administrator

July 2004 - September 2006

Al MANAR University of Tripoli

Lebanon

July 2004 - September 2006

Education, Training, and Library
Job Role: Technology/IT

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Education

July 2017

July 2017

High school or equivalent,

courses: Ciena training for EDS ,6500 family and Fiber optic maintenance in London ,UK

March 2016

March 2016

High school or equivalent,

Germany

EMC VNX specialist in

March 2014

March 2014

High school or equivalent,

Germany

courses: Quantum Scalar server training for i40 & i80, Online.

February 2014

February 2014

High school or equivalent,

United Arab Emirates

Polycom ICT Training by Polycom in

Cisco UCS

February 2012

February 2012

High school or equivalent,

United Arab Emirates

Polycom ICT Training by Polycom in

November 2011

November 2011

High school or equivalent,

courses: VNX specialist Platform Engineer EMCPE. •Cisco CCNA Data Center DCICN (640-911) on

Al Manar University of Tripoli

April 2007

April 2007

Bachelor's degree,

United Arab Emirates

Polycom ICT Training by Polycom in

Al MANAR University

March 2007

March 2007

Bachelor's degree, IT

United Arab Emirates

,

Al Manar University of Tripoli

August 2002

August 2002

High school or equivalent,

United Arab Emirates

courses: Ogero training course for PSTN and Cellular communication

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Hardware
Expert
Hardware
Expert
ATM
Expert
ATM
Expert
Computer Hardware
Expert
Computer Hardware
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
ATM
Expert
ATM
Expert
CISCO
Expert
CISCO
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DEBIT
Expert
DEBIT
Expert
DELL COMPUTERS
Expert
DELL COMPUTERS
Expert
ENGINEERING
Expert
ENGINEERING
Expert
HP SERVERS
Expert
HP SERVERS
Expert
IP
Expert
IP
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Hardware
Expert
Hardware
Expert
Computer Hardware
Expert
Computer Hardware
Expert

Languages

Arabic

Expert

Hobbies and interests

Fishing football basketball