Desktop Support
QUALITY GULF L.L.C ( TOUCHMATE )
Total years of experience :7 years, 3 Months
DESKTOP SUPPORT ENGINEER
(May 2011 - July 2017)
Work as part of proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to customers and internal staff.
Duties:
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems by determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support Desktops, laptops, Servers, Work Stations, Network printers and Scanners.
• Installing, Managing and maintaining Microsoft Windows Server 2012, 2008.
• Creating Organizational units, Groups, Objects, users, group policies assigning rights and User Accounts Maintenance
• Manage daily data backup and retrieval scheme with Synology NAS.
• Ensuring all hardware operates at its optimum level with latest updates and patches.
• Maintain the company network infrastructure and with multiple wireless devices.
• Analyze and make recommendations for hardware and software standardization.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
• Travelling to client sites to help with installation, deployment and troubleshooting with the Annual maintenance for the IT product.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for a wide range of internal and external applications.
• Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.
SYSLAND COMPUTERS, INDIA
Customer Support Service Engineer
Responsible for supporting the customers regarding the computer Hardware and Software problems.
• Troubleshooting and installation of Windows XP, Windows Vista.
• Provided functional and technical support for end users
• Resolved Windows related issues
• Installing printers and scanners.
• Solving customer queries and responding to the customer in right time.
Computer Application, Master's July 2006 - May 2009 DR.M.G.R Educational and Research Institute University, Chennai, India CGPA 8.78/10.0
Computer Science, Bachelor of Science from 2003-2006 CGPA 5.9/10.0
Higher secondary with 80% on March 2003
