IT Support Engineer
ABSA International Group
Total years of experience :12 years, 6 Months
Design the Security Policies for BOYD Devices.
Design Mobile Device Management (MDM) Policies for Security institutes in Saudi Arabia.
Design, implementation & Configuration of LAN/WAN networks.
Training of Client Staff after installation & Configuration of AirPatrol, DNS and MobileIron.
Configuration of AirPatrol & MobileIron.
Provide support to client for AirPatrol and MobileIron.
Provide technical support for network hardware, software and IT equipment.
Configuration of VMware.
Give Client Support (Technical Support ) if any problem comes.
Troubleshooting of Server and VMware
• Oct 2012- To Jan 2014 (1 Year 1 Month): Fast Developer International (FDI),
Network Support Engineer
Design, implementation & Configuration of LAN/WAN networks
Configure, monitor and maintain all Cisco devices and security devices. Routers models (2811, 2901, and 2911) and switches (2960, 2950).
Solve client’s problem immediately after forwarded to me.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Supply a broad range of technical repair, maintenance, support, and training services including systems installation, configuration, migration and diagnosis of PCs, servers, network components, operating systems, and applications.
Provide technical support for network hardware, software, and peripheral equipment.
Respond to requests for hardware/software installation, maintenance, and troubleshooting of network. Install and test network and desktop hardware and software, perform routine maintenance, and apply vendor updates to software. Maintain a secure desktop, network, and physical environment.
Configuration of DNS, Active Directory, DHCP, Group Policy and Hardware replacement.
Maintain company network infrastructure.
Networking and provide support for windows and Linux.
TCP/IP networking.
Designed and implemented VLAN and IP addressing and subnetting.
Apply patches in accordance with company procedures.
• Monitoring of the Co-location Soft switches and Media Gateways.
• Hardware installation at co-location.
• Software installation and configuration on servers.
• Establish the connectivity from Warid Telecom, Zong, and Telenor to over network for LDI calls.
• Installation of Dell Power Edge 1950 server at Ufone MSC.
• Create the dial plan in VOIP switch software. Monitor the traffic and issues regarding dial plan.
• Report generation of the traffic.
• Verify carriers Invoices and also generate Invoice for Gateway Client.
• Planning and Installation of WIFI equipment (Ruckus) in Air University
Islamabad.
• SMS Based service for Motorway-II. Database maintenance and problem
related to server.
• Aug 2012 - Sept 2012: (4 Weeks) Internee in Aircom International, Product
& Support Department
• Plan the Network using Aircom planning tool ASSET, enter the information about site/BTS information like site coordinates, how many
antennas are installed and their azimuth, and BTS equipment information.
• Solve the customer (Mobilink, Telenor, and Zong, Mobily etc)
problems related to ASSET and also the queries and up-gradation problem
solution.
• Optimize the coverage of network before installing the site/BTS in different location and optimized the performance by change the azimuth of
antenna.
• Update the information regarding Site/BTS parameters which are
changed after different optimization tools.
• July 2011 - August 2012: (1 Year 2 Months) EESPAK, BSS Engineer
• Mobilink (Phase-IV) surveys of North Region of Pakistan (Team Lead)
• Power Survey.
• Transmission Survey including LOS.
• BSS Survey of Alcatel which is swap from Huawei BTS 3900
• Ufone Swap (Phase- X) from Huawei BTS 3012 To 3900 (Islamabad
Region)
• Electronics
• Repair Emergence lights.
• Soldering and De-soldering.
• Replacement of electronics component.
• Work on LEDs (3mm, 5mm)
• Make transformer less LED Bulb for home.
• Self-made Automatic Emergence LED light.
• UPS repairing.
Achievements/Projects: • 16-QAM Implementation IN MATLAB.
• Write the code of 16-QAM in MATLAB.
• Implementation AES algorithm.
• Write the code of AES algorithm in MATLAB.
• Performance Analysis of Mobility Models using AODV (Ad-hoc On Demand
Distance Vector) Routing Protocol.
TRAINING/WORKSHOPS AND CONFERENCES ATTENDED
• RF Planning & optimization from SINA
GSM Tools Used: • MapInfo Professional 8.5
• MapSource 6.5
RF TOOLS: • TEMS Investigation v 6.1.
• Google Earth.
• CCNA Training
• CCNA Security Training (In Progress)
• CCNP Training (In Progress)
Knowledge: • C / C++
• Java
• HTML
• MATLAB
• Packet Tracer
• Linux OS
• Network Simulation (NS) -2
• MultiSim12.0
• ASSET 7.0
Networks Illustrated: Principles without Calculus (July 2- September 3, 2013) 9 - Weeks long Course Princeton University, New Jersey, United States Instructors Names: Mung Chiang, Christopher Brinton
Bachelors of Sciences in Telecoms & Networks (Aug, 2007 - June, 2011) Iqra University Islambad campus Major: TeleCommunication