senior Associate Client Engagement Team CET
Commercial Bank qatar
Total years of experience :11 years, 3 Months
• Ensure each call is answered in an accurate & professional manner.
• Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
• Maintain statistics on all calls received and pass this information through the system
• Notify Supervisor and Team Leader of all complaints relating to services, products and delivery
. Manage social media response
.Handling VIP customer
Handling branches request
-Manage Alwaseet Website, AlWaseet mobile application and AlWaseet facebook and Instagram pages.
-Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
-Ensure the adequacy of sales-related equipment or material.
-Prepare quotations
-Respond to complaints from customers
-Prepare reports for sales manager and finance manager.
-Handle the processing of all orders with accuracy and timeliness.
-Monitor the team’s progress, identify shortcomings and propose improvements.
-Assist in the preparation and organizing of promotional material or events.
-Follow newspaper design and contracts.
-Develop a strategy the team will use to reach its goal.
-Provide any training that team members need.
-Communicate clear instructions to team members. -Listen to team members' feedback.
-Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed. -Manage the flow of day-to-day operation.
-Create report to update the company on the team's progress.
- Motivate and inspire team members.
-Preparing sales report and requisitions.
-Analysis of turnover by items.
-Preparing planning for sales staff.
-Assisting the sales staff by giving advices regarding the display and the sales process.
-update the database of customers and kipping touch with them regarding offers and new collection's through telephone and emails.
-Service customer enquiries determine customer’s needs and provide solutions with regards to their banking requirements.
-Advice and educate customers about their options.
-Processed transaction
-Use a variety of computer programs and applications.
Language Skills
IT Management specialty Ecommerce
Bachelor in Mathematics