hatem damak

Lead, motivate, and manage the sales team to achieve individual and collective sales targets. Provide training and coaching to the team on sales techniques, product knowledge, and customer service standards. Monitor the teams performance, providing feedback and implementing improvement plans where necessary. Schedule and delegate tasks effectively to ensure smooth daily store operations. Support the team in achieving upselling and cross-selling opportunities to maximize sales and increase revenue. Ensure the team delivers excellent customer service at all times, maintaining Lacostes premium brand standards. Lead by example in delivering personalized service, assisting VIP and high-value customers with their shopping needs.

Lead, motivate, and manage the sales team to achieve individual and collective sales targets. Provide training and coaching to the team on sales techniques, product knowledge, and customer service standards. Monitor the teams performance, providing feedback and implementing improvement plans where necessary. Schedule and delegate tasks effectively to ensure smooth daily store operations. Support the team in achieving upselling and cross-selling opportunities to maximize sales and increase revenue. Maintain a proactive approach to clienteling, developing long-term relationships with key customers, and encouraging repeat business.

Greet and engage customers in a friendly and professional manner. Assist customers in selecting products by providing detailed information about duty-free goods, such as perfumes, cosmetics, electronics, alcohol, tobacco, and luxury items. Handle inquiries regarding product availability, pricing, promotions, and regulations related to duty-free purchases. Promote products by explaining features and benefits, and upsell additional items to maximize sales. Conduct regular stock checks and help with restocking items when needed. Handle customer complaints professionally and escalate issues to supervisors when necessary. Provide post-purchase assistance such as gift wrapping or handling product returns in line with store policies.