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Mohamed Kouta, Personal Banking officer

Mohamed Kouta

Personal Banking officer·Dukhan bank

Qatar

Bachelor's degree, Sector

Work experience

Total years of experience: 18 years, 5 months

Personal Banking officer

November 2022 - Present

Dukhan bank

Doha, Qatar

November 2022 - Present

Company industry:
Banking
Job role:
Customer Service and Call Center

Call center Agent

February 2020 - October 2022

Al Rayan Bank

Doha, Qatar

February 2020 - October 2022

Company industry:
Banking
Job role:
Customer Service and Call Center

Call center Agent

February 2016 - January 2020

QIIB bank

Doha, Qatar

February 2016 - January 2020

Company industry:
Banking
Job role:
Customer Service and Call Center

Senior Fulfilment Agent

January 2012 - January 2016

Commercial Bank of Qatar (Retail Banking)

Doha, Qatar

January 2012 - January 2016

Company industry:
Banking
Job role:
Support Services

Sales consultant

March 2009 - December 2010

National Bank of Umm al Quwain

Dubai, United Arab Emirates

March 2009 - December 2010

• The Primary responsibilities are to develop Customer Relationships to achieve assigned Sales &
services.
• Duties Assigned of Sourcing and Processing of Assets & Liabilities Products.
• ASSETS: Home finance, Credit Cards, Personal Finance, Vehicle Finance, Multi product
• SERVICES: Implement Customer Service standard in order to deliver consistent and superior services.
• Provide acceptable level of services to Personal Banking Customers and explore cross sell during the
customer interactions with a view to increase personal banking revenue.
• Ensure to attain up to date products and policy process knowledge at all times.
• To be vigilant at all times and perform the duties with care and ensure that all activities are in compliance
• Assist the manager in organizing, planning and implementing strategy
• Coordinate operations
• Selling products and achieving target.
• Communicate with clients and evaluate their needs and specifications
• Supervise and motivate staff
◦ Knowledge of the banks policies and clear understanding of credit analysis.
◦ Knowledge of central bank policy for all banks
◦ Audit all cases probably as per documents required
◦ Auditing all documents as per validity(dates)
◦ Auditing all the information on the files is matching with documents which provided
◦ Auditing Credit bureau report for all files and analyst all liabilities in the report and bank statements
as per central bank policy. KOUTA
◦ Review and analyzing the customer loan applications with the systems such Qatar Credit Bureau,
◦ Sound knowledge of banking regulations & various statutory affecting banking industry.
◦ Review loan contracts to ensure that they are complete and accurate to policy and Improve the level
of turnaround time in fund disperse upon Loan contract reviewed.
◦ Coordinate with IT department for the trial UAT testing for credit scoring and live implementation
◦ A good team player along with leadership capabilities, good at negotiation, analytical, listening /
questioning skills, ability to identify problem and a business solution provider
◦ Audit all liabilities for the applications as per central bank policy before reviewing

Company industry:
Banking
Job role:
Sales

senior salesofficer

January 2007 - December 2009

National bank of Abu Dhabi

Dubai, United Arab Emirates

January 2007 - December 2009

Company industry:
Banking
Job role:
Sales

Education

Suez canal University

January 2002

January 2002

Bachelor's degree, Sector

Egypt

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CREDIT REPORTS
Intermediate
CREDIT REPORTS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
SALES
Intermediate
SALES
Intermediate
SELF CONFIDENCE
Intermediate
SELF CONFIDENCE
Intermediate
STRATEGIC SOURCING
Intermediate
STRATEGIC SOURCING
Intermediate

Languages

Arabic
Beginner
English
Beginner