Security Engineering Team Leader
Orange Business Services
Total years of experience :19 years, 0 Months
* Leading team members to help them in complex issues, changes, and communication during crisis to advise with better troubleshooting and resolution paths.
* Managing problems and escalation to ensure they are handled properly according to organization’s processes and guidelines.
* Working closely with the head of security engineering to enhance workflow and advise with proper process changes that increase customer satisfaction and team productivity.
* Supervising activities between internal and external resources, to facilitate smooth workflow for service delivery.
* Developing team training plans, ensuring all team members are receiving the required business and interpersonal skills, technical training, coaching and mentoring.
* Design and develop new Security Solutions for Proxy & SIEM solutions.
* Design and develop new cloud security solutions based on vendor products.
* Provide operations teams with the appropriate documentation and training and lead them during the roll-out and deployment.
* Provide high-level support for presales engineers.
* Provide L3 support for security operation teams.
* New projects and services security assessment
- Review new projects and services against security baselines and ensure the minimum security requirements.
- Provide Security Professional guidance and consultancies for system admins and project managers regarding new projects design.
* Projects tracking and documentation
- Keep tracking with all the assessment documentation and provide reporting when needed.
- Provide management with weekly updates on all open, pending and closed projects under the ICT Security assessment.
* Lead a team within the IT Network Security function that manages the user rights for every application/system within the entire corporate including but not limited to:
- CRM Systems (50+).
- Physical Access Control system.
- Corporate Remote Access authentication system.
- Internet browsing & content cashing system.
- IT Network Security project manager.
- Design and manage new IT Network Security solutions / setups.
- Maintain IT Compliance of access control systems to a standard level.
* Co-Design, implement and manage different IT Security systems to ensure clean desktop and infrastructure environment from different malicious codes, viruses, and worms. Provide different IT security services and controls according to business needs.
* E-Mail Gateway Administrator.
* Internet Proxy Administrator.
* Firewalls Administrator.
* Vulnerability Assessment Administrator.
* Project Coordinator.
* Implement and manage assigned IT Security systems to ensure clean desktop and infrastructure environment from different malicious codes, viruses, and worms.
* Two-Factors Authentication System Administrator.
* Physical Access Control system Administrator.
* Firewalls Operator.
* Ensure that access to Production systems and applications are limited to the authorized staff only.
* Responsible for design, implementation and support of Physical Access control system.
* Member of the “Account Management Team”, operating some advanced Active Directory operations.
* Co-lead the “Documentation Team”, a technical writing team responsible for producing technical documents covering IT systems support topics (i.e. IT Help desk Technical Manual).
* First line support engineer, handling internal customer requests, solving as much as possible within the agreed on SLA, and routing other problems to the second line engineers.
Moved from one position to another during my service period:
* System Administrator (Managing Windows 2000® Active Directory Domains).
* Network Infrastructure Engineer.
* Visual Basic® Windows Application Developer.
* Technical Support Engineer (PC Maintenance).
