Hatem Shaya

نائب الرئيس

. Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
 Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
 Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
 Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
 Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
 Contributes to team effort by accomplishing related results as needed.

 Achieving total sales of 1260 car in one year.
 Maintain, manage and monitor all customer related operational issues.
 Planned and execute the sales and after sales strategies.
 Business development.
 Develop and execute branch sales strategies to maximize revenues.
 Ensure coordination between sales, marketing, accounts and administrative departments.
 Prepare branch budget.

Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
 Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
 Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
 Overseeing direct communications with customers through the CRM.
 Monitor and maximize customer lifetime value strategies ensuring maximum profitability.

 Ensure the flows of process from start till the service (or product) delivery are work seamlessly, or work coordinate with the related department head to improve the process.

 All complain should handle immediately and ensure that company and customer are getting their fair value.

 CRM could use the "light “social media (company blog) channel to communicate the company news.

 Building up a rapport with clients and partners and establish long lasting connections to ensure that the services provided.