Hatem Youssif, Assistant Store Manager

Hatem Youssif

Assistant Store Manager

Amplifon middle east

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting Department
Experience
14 years, 3 Months

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Work Experience

Total years of experience :14 years, 3 Months

Assistant Store Manager at Amplifon middle east
  • Egypt - Cairo
  • My current job since October 2017
admin assistant at national bank of egypt
  • Egypt - Cairo
  • November 2016 to October 2017

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos,
letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures
Order office supplies and research new deals and
suppliers

Maintain contact lists

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Senior customer care agent at ElNahar medical solutions
  • Egypt - Cairo
  • April 2015 to July 2016

I can deal with all kinds of software programming language used for programming headsets Medical addition to dealing
with different types of customers and their access to the maximum level of satisfaction.And also I can achieve the
required tasks me to the fullest extent of the required speed and accuracy.Addition to achieving my Target

Senior Call Center Agent at Mobily
  • Egypt - Cairo
  • March 2014 to October 2014

Handle Customer's inquires and complaints.
Ensure customer delight and satisfaction.
Log customer details on the CRM.
Provide customer wi th accurate information and right solutions.
Perform other duties as assigned by management.

cutomer care agent (team leader delagation) at vodafone egypt
  • Egypt - Cairo
  • February 2013 to February 2014

Handle Customer's inquires and complaints.
Ensure customer del ight and satisfaction.
Log customer details on the CRM.
Provide customer wi th accurate information and right solutions.
Perform other duties as assigned by management.

Broker (Team Leader) at infinity for trading
  • Egypt - Cairo
  • August 2010 to February 2012

buying and sel l ing goods l ike (gold, si lver and oi l ) and Currencies
my position responsibility to providing quality and efficient to Employees through the daily management of a team of
employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Additionally,
the position is responsible for assisting the manager with development, analyses and implementation of staffing, training,
telemarketing, scheduling and reward/recognition programs.

Senior Accountant at Pronto company
  • Egypt - Cairo
  • July 2008 to August 2010

I was responsible for the in troduction of bills of materil was responsible for the introduction of bi of materials and
attendance
and payroll, in addition to the inventory in the stores and branches.

Education

Bachelor's degree, Accounting Department
  • at faculty of commerce
  • June 2013

Fair

Specialties & Skills

Accounting
Customer Service
Digital Marketing
Working Under Pressure
العمل تحت ضغط
المعرفه بالحاسب الالي والتعامل معه
مخطط
منظم
محلل
hard worker
operations management
crm software
negotiation
market research
materials
operation
procurement
problem solving
marketing mix
quality assurance
planning
marketing strategy

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

MBA (Training)
Training Institute:
Master Business Administration
Date Attended:
January 2016
microsoft office 2010 (Training)
Training Institute:
self study
Date Attended:
January 2013
Electronic accounting (Training)
Training Institute:
kit
Date Attended:
June 2008
customer service (Certificate)
Date Attended:
June 2013
+A (Training)
Training Institute:
SELF STUDY
Date Attended:
September 2012
marketing (Training)
Training Institute:
self study
Date Attended:
July 2012