Operational Manager
Securitas
Total years of experience :7 years, 2 Months
Daily management of operations, economic management, personnel leadership and coaching, customer service/ after sales, new sales, personnel training, quality control/ ISO quality, service innovation and improvement, short- term project management.
1) Business Performance Management and Organisational Excellence: quality models, Balanced Scorecard, ISO quality, Japanese quality philosophy and control methods. 2) Management: strategic management, process management, quality management, measurement of leadership. 3) People: Human Resources Management, empowerment, questionnaire design. 4) Systems: ISO and process management, experimental designs. 5) Results: identifying market structure and customer needs, customer satisfaction, simultaneous equations and model measurement, complaints.