Haydee Velasco, Customer Service Executive / Insurance Staff

Haydee Velasco

Customer Service Executive / Insurance Staff

New Mowasat Hospital

Location
Kuwait
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
16 years, 5 Months

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Work Experience

Total years of experience :16 years, 5 Months

Customer Service Executive / Insurance Staff at New Mowasat Hospital
  • Kuwait - Hawali
  • My current job since November 2015

- Welcomes visitors by greeting them, in person or on the
telephone; answering or referring inquiries.
- Maintains safe and clean reception area by complying with
procedures, rules, and regulations. Maintains continuity among
work teams by documenting and communicating actions,
irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as
needed.

Sales Staff at CITY CENTRE
  • India
  • June 2012 to November 2015

-Greeting customers who enter the shop.
-Be involved in stock control and management.
-Assisting shoppers to find the goods and products they are looking
for.
-Answering queries from customers.
-Reporting discrepancies and problems to the supervisor.
-Giving advice and guidance on product selection to customers.
-Responsible dealing with customer complaints.
-Working within established guidelines, particularly with brands.
-Attaching price tags to merchandise on the shop floor.
-Receiving and storing the delivery of large amounts of stock
-Keeping up to date with special promotions and putting up
displays.

Team Leader at REYES BARBEQUE
  • September 2011 to April 2012

-Supervise and participate in kitchen and dining area cleaning
activities.
-Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation,
and safety procedures.
-Assign duties, responsibilities, and work stations to employees
in accordance with work requirements.
- Inspect supplies, equipment, and work areas to ensure efficient
service and conformance to standards.
- Control inventories of food, equipment, smallware, and liquor,
and report shortages to designated personnel.
-Perform personnel actions, such as hiring and firing staff,
providing employee orientation and training, and conducting
supervisory activities, such as creating work schedules or
organizing employee time sheets.

Bartender at BURGOO AMERICAN BAR AND RESTAURANT
  • Philippines
  • February 2011 to August 2011

/ Waitress
JOB DESCRIPTION :
-Learn menu items and be able to describe them appropriately to
guests.
-Deliver beverages and food in a timely manner.
-Check-in with guests to ensure that everything is going well.
- Clear dirty dishes from table.
-Deliver guest’s bill and thank them for dining at the restaurant.
-Must be on their feet for long periods of time.
-Professional and friendly. (Even in tough situations)
-Effective communication skills with guests and staff.
-Ability to lift heavy trays filled with glassware/food.

Waitress at BULALO FIESTA
  • July 2006 to December 2008

JOB DESCRIPTION:
-Greet customers and seat them according to their preferences
-Offer welcome drinks and beverages
-Fill water glasses and refill beverages
-Offer appetizers and alcoholic drinks

Sales Staff at DATAVENTURE COMPUTER ACCESSORIES
  • November 2005 to June 2006

-Recognize the needs of the consumer and provide detailed
information to the consumer about the technical specifications of
the computer hardware/software offered by the company.
-Investigates new items and makes recommendations for
purchasing products.
-Checks inventory to ensure orders are in stock.

Education

Bachelor's degree, Hotel and Restaurant Management
  • at Our Lady Of Fatima University College
  • January 2011

Lagro, Fairview

High school or equivalent, Hotel and Restaurant Management
  • at Capitol Institute Secondary
  • January 2005

courses: Talipapa, Novaliches Q.C.

High school or equivalent, Hotel and Restaurant Management
  • at Placido Del Mundo Elementary School Primary
  • January 2001

courses: Talipapa, Novaliches Q.C.

Specialties & Skills

RECEPTIONIST
TELEPHONE SKILLS
DELIVERY
RECEIVING
REPORTS
STOCK CONTROL
SUPERVISORY SKILLS
COMMUNICATION SKILLS
COMPUTER HARDWARE