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Hayman Mohamed Ahmed Gabba, French operations team manager

Hayman Mohamed Ahmed Gabba

French operations team manager·Concentrix - Egypt

Egypt

Bachelor's degree, French

Work experience

Total years of experience: 19 years, 5 months

French operations team manager

August 2024 - Present

Concentrix - Egypt

Alexandria, Egypt

August 2024 - Present

• Manage daily office operations, ensuring a productive and organized work environment.
• Implement proactive strategies to resolve administrative and facilities-related issues, enhancing overall efficiency.
• Monitor and analyze operational KPIs to identify areas for improvement and streamline processes.
• Provide mentorship and training to staff, fostering a culture of compliance and high performance.
• Leverage CRM and project management tools to optimize communication and workflow across departments.
• Coordinate facility management tasks, ensuring a safe and welcoming environment for all employees.
• Develop and maintain strong relationships with vendors and service providers to support operational needs.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

customer service advisor

February 2024 - August 2024

Concentrix - Egypt

Alexandria, Egypt

February 2024 - August 2024

• Streamlined administrative processes by providing clear and concise information, enhancing overall efficiency and user satisfaction.
• Utilized strong problem-solving skills to mediate between departments and resolve operational issues effectively.
• Managed comprehensive communication strategies, ensuring timely responses and fostering positive relationships with stakeholders.
• Implemented level 1 resolution processes, including processing refunds and maintaining compliance with company policies, which contributed to improved customer retention.
• Developed and maintained organizational systems that supported smooth office operations and facilities management, ensuring a productive work environment.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Adminsitrative head, internal affairs

January 2007 - August 2024

Senghor University

Alexandria, Egypt

January 2007 - August 2024

• Optimized administrative processes by coordinating travel logistics, including hotels, flights, and transportation, to enhance operational efficiency.
• Negotiated advantageous hotel contracts for group stays, effectively managing rooming lists to achieve significant cost savings.
• Directed a dynamic team of 50 employees, orchestrating meetings that drove strategic initiatives and improved organizational performance.
• Served as Public Relations Officer, bolstering the organizations reputation through exceptional engagement with VIP guests and stakeholders.
• Implemented best practices in office management and facilities oversight, ensuring a productive and well-maintained work environment.
Company industry:
Higher Education
Job role:
Administration

Education

Faculty of Arts

September 2006

September 2006

Bachelor's degree, French

Egypt

GPA (percentage): 86%

GPA (percentage): 86%

license in french language

Skills

Operation
Expert
Operation
Expert
Team Leadership
Expert
Team Leadership
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Excel
Intermediate
Excel
Intermediate
word
Expert
word
Expert
Outlook
Expert
Outlook
Expert
PowerPoint
Intermediate
PowerPoint
Intermediate
typing
Expert
typing
Expert
mail
Expert
mail
Expert
team management
Intermediate
team management
Intermediate
office 365
Intermediate
office 365
Intermediate
office management
Expert
office management
Expert
office administration
Expert
office administration
Expert
logistics
Intermediate
logistics
Intermediate
problem solving
Intermediate
problem solving
Intermediate
restaurants management
Intermediate
restaurants management
Intermediate
minutes
Intermediate
minutes
Intermediate
teamwork
Expert
teamwork
Expert
office work
Expert
office work
Expert
Customer service managmenet
Expert
Customer service managmenet
Expert
Customer Service
Customer Service
Management
Expert
Management
Expert
Secretarial
Expert
Secretarial
Expert
Administration
Expert
Administration
Expert
Public Relations
Expert
Public Relations
Expert
Building Relationships
Expert
Building Relationships
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Travel
Intermediate
Travel
Intermediate
Tourism
Intermediate
Tourism
Intermediate
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Negotiation
Expert
Negotiation
Expert
Operation
Expert
Operation
Expert
Team Leadership
Expert
Team Leadership
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert

Languages

English
Intermediate
French
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
CCXP
UKCES
May 2026
Show credentials
Customer service management
Aug 2023
Show credentials