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هيثم عرفه, Solution Engineering Senior Manager - Technology at Oracle

هيثم عرفه

Solution Engineering Senior Manager - Technology at Oracle·Oracle - Egypt

مصر

دبلوم, Business Management Administration Diploma

الخبرة العملية

مجموع سنوات الخبرة: 31 سنوات, 5 أشهر

Solution Engineering Senior Manager - Technology at Oracle

يوليو 2018 - حتى الآن

Oracle - Egypt

القاهرة، مصر

يوليو 2018 - حتى الآن

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Territory Manager

نوفمبر 2014 - يونيو 2018

Oracle

القاهرة، مصر

نوفمبر 2014 - يونيو 2018

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Operations Solutions Manager – Middle East & Africa

سبتمبر 2012 - أكتوبر 2013

PepsiCo

القاهرة، مصر

سبتمبر 2012 - أكتوبر 2013

(accountabilities/deliverables)
 For the BIS Operations functional area (Purchase to Pay, Inventory to Build, Supply Chain, Maintenance)
 Business Demand Management (identification, qualification and prioritization of demand)
 Preparation of Business Cases and Requirements Specification (articulation of business needs into solution requirement)
 Solution identification (collaborate with AMEA Sector Solutions to identify and implement solution)
 Solution Planning (develop project plans - timelines, resource requirements, cost estimates, risks)
 Project Deployment (deploy the solutions in partnership with Sector / Regional/ Local Project teams)
 Support Solutions (Drive usage of the solution by identifying root causes and mitigating)
 Drive User Capability (Drive user capability through training content creation and training delivery)
 Delivering Continuous Improvements to maximize use of solution and support business growth
 Drive application Standardization across MEA (mainly SAP & drive down standalone, point solutions)
 Enable Information Availability (identifying reporting needs and obtaining solutions)
 Manage people (Managing the regional solutions team in Ops dedicated to the cluster)
 Manage various stakeholders (Business stakeholders, peers and market customers)
 Manage overall controls in Ops area
 Periodically Report progress to managers and business customers
 Partner with AMEA Sector Solutions to keep abreast with latest development and technologies
 Provide career growth to team resources by identifying opportunities
Key achievements:
 I successfully delivered one of complex projects (SAP Marketing Equipment Management implementation) on the target date and within the budget despite the faced challenges by leading and managing the project during my first 6 months.

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
تكنولوجيا المعلومات

VP for sales & business development

سبتمبر 2007 - سبتمبر 2012

United OFOQ

القاهرة، مصر

سبتمبر 2007 - سبتمبر 2012

 Participate in strategic planning of company
 Develop products and services pricing models and standards
 Build the business development organization
 Sketch the sales and presales company policies.
 Manage and coach the team across the entire sales and presales cycles starting from lead generation, offering till contracting with the help of the other company technical/functional departments
 Build the Partner channel model.
 Develop partner network
 Manage the relation with partners (ORALCE, IBM, GBM, others)
 Directly manage strategic accounts (like Lafarge, Eastern Tobacco, GlaxoSmithKeline, Aviapartner Europe)
 Develop the company offering and services
 Open new business areas/lines
 Open New markets
 Brand the company success
 Participate in sketching the organization internal development plans.
 As experienced solutions architect, Design the offered solutions of the complex sales cases particularly the one involves different company department.

Key achievements:
 Triple the company organization revenue in 3 years duration
 Develop a new SaaS offering across different products.
 Institutionalize complete sales operation from lead-generation to awarding.
 Institutionalize the presales practices as part of department operation.
 Awarding Lafarge off-shore JD Edwards support two years contract (2011)
 Awarding Eastern Tobacco company, Egypt ERP project of license and implementation of ORACLE JD Edwards ($2.3 Million USD 30 month project) 2009-2010
 Awarding the GlaxoSmithKeline ERP implementation project in Egypt operation followed by on-site support services 2009

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
المبيعات

Chief Operation Officer

يناير 2004 - سبتمبر 2007

United OFOQ

القاهرة، مصر

يناير 2004 - سبتمبر 2007

 Plan, direct, and coordinate activities among subordinate departments to ensure the company objectives are met.
 Translation of Company strategic plans into tactical plans.
 Monitor and Control Departments Performance.
 Report company performance to top management
 Develop the organization Business through opening new markets, new lines of business or even new channels for current organization operation.
 Advice, Review and Approve complicated-solutions designs which involve more than one product/component.
 Initiated and directly managing new line of business for mobile computing and automatic data capture solutions.
 Development of company business in Kuwait & Abu Dhabi Markets.
 Channel Management for Oracle and IBM partnership.
 Project Management of large and strategic company projects
 Point, polish and enhance company business and technical practices.
 Participate in company process improvement.

Projects Participated:
 Eastern Tobacco company, Egypt:
- Account manager, Solution Architect & project manager of Clinic Management tailored-made software automation system 2005-2007
 Kuwait Airways, Kuwait (Project Manager of ORACLE JD Edwards upgrade and enhancements 500 man/day project 2006-2007)
 Aviapartner, Belgium (Project Manager of Baggage Reconciliation System (BRS) implementation and customization project for 8 airports in Europe 2006-2007)
 Hyper One, Egypt (Presales, solution architect and POS selection committee member for JD Edwards implementation, customization and integration project 2006)
 Kuwait Aviation Service Company - KASCO (Account Manager, solution architect and project manager of development and implementation of PDA based warehouse system integration with JD Edwards world version 2006)
 Al-Mansour Automotive, Egypt (Presales, solution architect and project Manager of development and implementation of workshop reception PDA-based system integrated with customer AS/400 back office application 2005)

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الإدارة

Manager, Ready-made S/W (OFOQ Human Resource Solution) department

يونيو 2001 - يناير 2004

United OFOQ

القاهرة، مصر

يونيو 2001 - يناير 2004

 Planed, managed department yearly objectives and budget plans.
 Planed, directed, and coordinated activities of department HR S/W projects to ensure that objectives are met within prescribed time frame and funding parameters.
 Reviewed OFOQ HR application proposals and plans to determine time frame, and procedures for accomplishing application processes, staffing requirements, and allotment of available resources to various phases of project.
 Conferred with staff (developers, analysts, implementers) to outline work plan and to assign duties, responsibilities, and scope of authority.
 Reviewed HR status reports prepared by IT personnel and modified schedules and plans as required.
 Prepared project reports for management, client, and others.
 Conferred with department personnel to provide technical advice and to resolve technical problems for the HR solution.
 Consulted with client to ascertain and define need and problem area, and determined scope of investigation required for obtaining solution.

 Analyzed data to determine solution, such as Pay Roll, Compensation & Benefits, Absenteeism, Turnover Analysis, Policies & Procedures, Career Development, Archiving, Job Analysis and Descriptions, Performance Appraisal, Training Needs Assessment, Job Evaluation, Recruitment & Selection

Projects Participated:
 US Naval Support Activity, Bahrain (Consultant of Requirements gathering, analysis and statement of work development for RFP of Payroll system, August 2003)
 Citibank Egypt (Presales Consultant and Project Manager of HR S/W implementation and customization)
 Eastern Company, Egypt (Presales, analyst, solution architect, and project manager of medical and clinic management system of 14, 000 employee company 2001-2003)
 Nestle Middle East, Dubai (Solution Architect, Project Owner and account Manager of HR S/W implementation for 11 countries project, 2001)

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الإدارة

Local Software Department Manager

يناير 1999 - يونيو 2001

FMG

القاهرة، مصر

يناير 1999 - يونيو 2001

 Managing the development process.
 Designing and implementing the internal development business cycle.
 In-house technical education for the development tool (PowerBuilder) and the Database.
 Responsible of the designing and implementing the Retail Application Replication system based on ‘SQL anywhere 5.0 replication agent’ for multi customer sites using the internet mailing system.
 Department planning.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
الإدارة

System Analyst

يناير 1998 - يناير 1999

FMG

القاهرة، مصر

يناير 1998 - يناير 1999

 Sharing in the development of the different modules (Stock Control, Accounting, Purchasing and sales) of the Retail application using PowerBuilder 5.0 and SQL Anywhere 5.0.
 Developing and enhancing the FMG Class library.
 Responsible of developing the interface between the system and the retail help devices (Bar code printing, Customer display, Cash drawer, Data Collection M/C and smart cards)
 Analysis and design of the Retail system.
 Enhancing technical skills of the team

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Software Technical Manager

أغسطس 1996 - يناير 1998

Bilingual Computer Software -BCS (branch of KDCC, Kuwait )

القاهرة، مصر

أغسطس 1996 - يناير 1998

 Administrating the enterprise either software or hardware including the Database (Sybase System 11, Watcom SQL 4.0 ), Servers (NT 3.5 and Novell)
 Sharing in design and development of the KDCC software base Framework using PowerBuilder 5.0 and PFC (PowerBuilder Foundation Class)
 Sharing in designing and implementing the software development business cycle for in-house development (Including standards, Technical Specification Book format )
 Technical consultation and education.
 Instruction of the Sybase PowerBuilder Courses Curriculum to KDCC customers in Kuwait (The Kuwaiti Cabinet).
 Responsibilities of Assistant Manager in case of General Manager absence.
 Leading the development of the KDCC Project (PAYS - Public authority for youth and sports of Kuwait)

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

HMIS System Engineer

يناير 1994 - يوليو 1996

Data Management Systems

القاهرة، مصر

يناير 1994 - يوليو 1996

 Coding the HMIS (Hospital Management Information System) package using INFORMIX RDBMS (Online engine ver 5.0)
 Porting the HMIS Package on SCO Unix using INFORMIX
 Designing and developing the Client/Server HMIS version Using PowerBuilder Enterprise 4.0 and Sybase System 10 RDBMS.
 Porting the C/S HMIS to support different RDBMS (Oracle, INFORMIX, Watcom)
 Pre-sales activities and product demonstration.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

American University in Cairo

مارس 2001

مارس 2001

دبلوم، Business Management Administration Diploma

مصر

Ain Shams University, Faculty of Engineering

يونيو 1993

يونيو 1993

بكالوريوس، Computer & System’s Engineering

مصر

Skills

ERP Sales
Expert
ERP Sales
Expert
Human Resources Information Systems
Expert
Human Resources Information Systems
Expert
Project Management
Expert
Project Management
Expert
Team Leadership
Expert
Team Leadership
Expert
IT Strategy
Expert
IT Strategy
Expert
Leadership
Expert
Leadership
Expert
People Management
Expert
People Management
Expert
Software Business Analysis
Expert
Software Business Analysis
Expert
Presentation and Public speech
Expert
Presentation and Public speech
Expert
Business Analysis
Expert
Business Analysis
Expert
ERP sales
Expert
ERP sales
Expert
Different Software development life-cycles
Expert
Different Software development life-cycles
Expert
Project Management Methodologies
Expert
Project Management Methodologies
Expert
Influence Others
Expert
Influence Others
Expert
JD Edwards ERP Sales
Expert
JD Edwards ERP Sales
Expert
Problem solving
Expert
Problem solving
Expert
Human Resources Information Systems
Expert
Human Resources Information Systems
Expert
CMMI framework
Intermediate
CMMI framework
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Project Management of Complex projects
Expert
Project Management of Complex projects
Expert
SAP ERP
Beginner
SAP ERP
Beginner
ERP Sales
Expert
ERP Sales
Expert
Project Management
Expert
Project Management
Expert
Team Leadership
Expert
Team Leadership
Expert
IT Strategy
Expert
IT Strategy
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

التدريب
Leading and Managing CMMI-based process improvement
CRM Consulting
Jan 2005
Handling Difficult People
IMI - International Marketing & Management Institute
Feb 2006
CMMI Implementation Essentials
CRM Consulting
Jan 2005
Introduction to Capability Maturity Model Integration Staged Representation, V1.1
Alcyonix
Jul 2004
Mastering Process Improvement
Carnegie Mellon University - Software Engineering Institute
Dec 2003
Risk Management workshop
Software Engineering Competence Center
Apr 2004
Understanding PepsiCo Global Control System - Selfstudy
PepsiCo University
May 2013
Total System Economics workshop
PepsiCo Financial University , Dubai
Nov 2012
GCS and PICT 2 (PepsiCo IT Control Template) workshop
PepsiCo University, Cairo
Apr 2013
Fundamentals of supply chain management - Self study
PepsiCo University
Feb 2013
Understanding PepsiCo P&L - Self Study
PepsiCo University
Nov 2012
Driving Business Value using Information Technology - Self study
PepsiCo University
Dec 2012
Overview of SAP Solutions - Self study
PepsiCo University
Mar 2013