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Haytham Quntar

Lead - Engagement & Operations

Blink

Location:
Jordan - Amman
Education:
Master's degree, International Business Economics
Experience:
21 years, 4 months
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Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  21 Years, 4 Months   

October 2021 To Present

Lead - Engagement & Operations

at Blink
Location : Jordan - Amman
September 2018 To October 2021

Senior Manager - Sales Solutions & Procedures

at Royal Jordanian Airlines
Location : Jordan - Amman
April 2016 To September 2018

Senior Manager - Contact Centre

at Royal Jordanian Airlines
Location : Jordan - Amman
December 2012 To March 2016

Manager Call Centre - Quality Assurance, Performance & Business Processes and Development

at Royal Jordanian Airlines
Location : Jordan - Amman
April 2009 To March 2012

RHC Communications Department Manager

at The Royal Hashemite Court
Location : Jordan - Amman
September 2006 To March 2009

Line Project Manager / Call Centre Supervisor

at Royal Jordanian Airlines
Location : Jordan - Amman
March 2002 To September 2006

Outbound Call Centre Supervisor

at Network Research & Marketing LTD
Location : United Kingdom - London

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
Add Education
February 2005

Master's degree, International Business Economics

at Middlesex University
Location : United Kingdom - London
Grade: 70 out of 100
Business Economics, Investment & Portfolio analysis, Quantitative Data Analysis, International Corporate Finance, Trade & Globalisation.
October 2003

Bachelor's degree, Business Studies & Marketing

at Middlesex University
Location : United Kingdom
Grade: 2 out of 4
Strategic Business Environment, Verbal communication for Business, Strategic Marketing, HR, Change Management.

Specialties & Skills

Ms Office

0 + Endorse

Amadeus

0 + Endorse

Work force Management (WFM)

0 + Endorse

Performance Management & Reporting

0 + Endorse

Forecasting & Skill Based Routing

0 + Endorse

Quality Assurance

0 + Endorse

Team Building / Staff Training / Development

0 + Endorse

Customer relations

0 + Endorse

Call Centre Outbound & Inbound Management

0 + Endorse

SL’s and KPI’s

0 + Endorse

Helpdesk Operation

0 + Endorse

Productivity / Process improvement

0 + Endorse

Strategic Planning

0 + Endorse

Outsourcing & Tendering processes

0 + Endorse

Process / Policy / Procedure development

0 + Endorse

Customer Insight

0 + Endorse

Banking Operations

0 + Endorse

Loyalty

0 + Endorse

Vendor Management

0 + Endorse

Project Management

0 + Endorse

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.
Add Your Languages

English

Expert

Arabic

Expert

Training and Certifications

N/A ( Training )

Others Avialable upon Request
January 2002

Advanced Certification ( Training )

Chartered Institute of Marketing
September 2003

Test ( Training )

Expert Rating
October 2008

Test ( Training )

Expert Rating
October 2008

Certification Course and Trainning ( Training )

Joint Efferts Group
March 2010
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