Group Head of Products and Application Support
Alfa Medical Group
Total years of experience :20 years, 7 Months
Products Portfolio and Roadmap
Digital Transformation Owner
Vendor Management
Group IT Applications Support
• Process Manual, documentation and sequence diagrams
• Business solution ideas and integration, aligned with digital transformation
• Products development throughout new ideas
• Developing portfolio management into banking sector
• New market potentials and partners
• Customer engagements boosters
Leading Billing solutions design team for migration project to Huawei-CBS
•Designing end to end solutions for the different projects milestones
•Contribute in the overall architecture including systems map
•Design the migration strategy
•Member of the review committee
•Attend solution design artifacts discussions with Customer\Partners
•Part of the pre-sales team acquiring new leads
Accomplishments:
•Solution design documents preparation covering different business areas
•BSCS to CBS mapping exercise with technical teams
•BSCS low level design completion
•Finding alternative solutions to overcome milestones’ obstacles
•Technical Proposal preparation for Government project as a lead architect
• Manage solution design vendors (on-site and off-site teams)
• Plan resources on a quarterly basis to ensure maximum efficiency
• Increase awareness through a “Solution Design Tips” initiative
• Re-engineer final bill workflow for faster cash collection across stores
Freelance Consultant
• Manage a team of consultants, utilize resources and allocate tasks to deliver projects on time
• Re-engineer handset installment and bill shock prevention workflows
• Manage a team of consultants, utilize resources and allocate tasks to deliver projects on time
• Re-engineer handset installment and bill shock prevention workflows
• Implement solutions on various BSCS markets (GSM, ISDN, ISD, INS, INT, & LLI)
• Migrate products from different legacy systems to BSCS
Responsibilities:
•Analysis and design of Marketing requirements using BSCS 6 and iX
•Experience with configuration and implementation on (MP, MI) modules.
•Preliminary knowledge about bills’ layout with DOC1 tool kit.
•Applying promotions workarounds using PL/SQL scripts.
•Running bill cycle activities and fixing technical issues.
•Managing the run of 5 clean bill cycles/month
•Automation of bill cycle plans (consumer/corporate)
•2nd line support in billing & payments area and handling escalated production issues in adequate correspondent time frames.
•Chart of account analysis and inventory management
•Changing & Applying rating packages from online and backend DB scripts
•Improving Marketing ideas to fully satisfy customer needs
Accomplishments:
•Migrating from BSCS 6 to BSCS iX
•Migrating the post paid base under VPN umbrella
•Availing the VPN option to Control subs.
•Availing FU Market and defining the POFUL concept
•Building PL\SQL scripts library to define new (Services, FU’s, SP’s, …etc) and attaching them to rate plans and subscribers
Responsibilities:
•Prepaid (Core) Segment: having a wide range of prepaid network users made it a must to provide all those clients with info they needed, Solve problems they faced, Initiate turn around solutions to overcome whatever problems that may face.
•Postpaid (High & Medium) Segment: going through the Ordinary steps for evolving the work flow life cycle, various types of services appeared for postpaid customers.
Responsibilities:
•Application Developer using "Centura 2.1", Building ERP
•Solutions, MS Project Server Admin., Designing Reports Using “Crystal Reports 8.5”
Responsibilities:
•Technical Customer Support
•Testing Programs and Implementing Application with Customer Training and Advice, running updates in the D.B tables using “SQL Plus” and "Toad Software"
Computer Science and MIS