Operations Supervisor
abu dhabi islamic bank (adib)
مجموع سنوات الخبرة :28 years, 0 أشهر
Review of teller transactions to ensure accuracy of system input tally’s with end of day teller cash balance.
Reconcile ATM transactions to ensure accuracy of transactions.
Review of ATM card maintenance audit report to ensure that ATM card status changes are accurately authorized.
Processing of Outward Foreign Bills for collection (OFBC) & Local Outward Bills for collections (LOBC).
Full knowledge of clearing, Reconciliation & issuance of (DD, PO, TT).
Review & further process T/T, DD for accuracy details input & arrange cover payments with the Head Office.
Process & verify local clearing cheques, outstation clearing cheques, special inward cheques & outward clearing cheques.
Perform processing voucher input for refunding charges & any other voucher input required by the branch.
Assist HOP in reconciliations of trial balance & branch accounts with General Ledger.
Dealing in VIP accounts problems, and provide them facilities.
Assist HOP in monthly end reconciliations of branch account against the General Ledger.
Responsible of captured cards, visa cards & ATM cards technical problems.
Holding (B) authorized signature at the bank.
Responsible of retail banking department
Dealing in VIP accounts problems, and provide them facilities.
Responsible of captured cards, visa cards & ATM cards technical problems.
Issuance of cheque books, ATM cards; visa card replacement; pin code replacement.
Reconciliation of the register and match it with daily reports such as cheque book report & ATM card issuance report.
Make weekly reconciliation for the registers and verified them with the CRM and HOP
Liaise with the other branches in the matter of customers ATM & visa cards, cheque books etc...
Attend to the customer’s queries on all services we provide.
Responsible for customer service & compliance of policies & procedures
Receiving the delegations team at the airport and guide them to their accommodation.
Assist in preparing presentations, spreadsheets, and additional informational materials for clients
Represent the company in the government departments, immigration, labour office banks etc....
Managing the many fields of work such as translation, files updated etc...
Worked as Arabic Translator for System Integration testing ( QA - QC )
Execute the test cases with the support of respective technical teams
Liaising closely with the other Test Team Leads, for coordination of test execution and review of testing documentation produced by other teams for Arabic translations
Coordinating with the Defect Manager on the reporting, tracking and escalation of defects
Reporting progress and issues to the Test Project Manager at agreed intervals
Test case planning for all the components in EITC involving Arabic viz. CRM, web portal and the customer care system provided by the billing vendor-CX.
Test case execution:-
Billing-Verify the tariffs for the rated calls in the final bill
Billing- Check the representation of product names in the subscriber bill and the overall look and feel
Web Portal- Verify the representation of content, pagination and indentation in Arabic
Identify business scenarios for test case planning
Co-ordinate with release management for project deliveries
Client and vendor relationship building
Reporting to the Farm Manager & being reported by entire farm staff
Responsible to control the farm operation
Monitor the staff performance through coaching, appraisals etc.
Coordination with the accounts department in ordering of raw Material & staff payroll
Responsible for the day-to-day operations of the Store with the objective of providing excellent customer service.
Control ordering process from the individual suppliers as well as the warehouse
Coordinate with the Store Manager & Purchasing department for the new range
Dealt with suppliers for the promotions & new items required
Providing excellent customer service & dealing with complaints of the customers
Maintain customer service standards; hire retail staff; identify strengths and allocate skill sets across stores.
Planning, controlling & motivating the sales team; Support sales team in closing deals
Ensure the showroom is well maintained and the goods stacked neatly on the shelves
Contact with the suppliers for ordering on time
Ensure all the chillers & air conditioning units are in good working conditions
Liaise with the purchasing department for the new promotions
Monitor returned and non-received goods, keeping track of the deliveries
Responsible for all transfers from the warehouse to the store
Solving and following-up customers’ complaints
Responsible for the day-to-day operations of the Store with the objective of providing excellent customer service.
Control ordering process from the individual suppliers as well as the warehouse
Coordinate with the Store Manager & Purchasing department for the new range
Dealt with suppliers for the promotions & new items required
Providing excellent customer service & dealing with complaints of the customers
Maintain customer service standards; hire retail staff; identify strengths and allocate skill sets across stores.
Planning, controlling & motivating the sales team; Support sales team in closing deals
Assisting the HR Manager in day-to-day operations in all formalities, interpret policies related to the HRD.
Collect, maintain and update staff records as well as payroll, leave plans etc.
Assisting the HR Manager in recruitment & selection,
Correspondence, documentation & daily routine work
Knowledge of performance appraisal, evaluations, manpower planning
Maintaining and updating the Employee’s personal files & records.
Assisting the HR Manager in day-to-day operations in all formalities, interpret policies related to the HRD.
Collect, maintain and update staff records as well as payroll, leave plans etc.
Assisting the HR Manager in recruitment & selection,
Correspondence, documentation & daily routine work
Knowledge of performance appraisal, evaluations, manpower planning
Maintaining and updating the Employee’s personal files & records