Customer Service Senior
Ace Life Insurance
Total years of experience :13 years, 7 Months
•Trained over four employees on policies, procedures, and the communication processes at ACE
To ensure quality customer service is provided to clients at all times through all interactions whether through telephone e-mail or face to face.
•Meet and exceed client expectations by explaining their insurance policies, reviewing rules and regulations, and accurately answering client inquiries.
•Processing policy change requests and ensure implementation of procedures set for the different changes as well as proper documentation.
•Negotiate payment plans with late/inconsistent clients in financial distress as well as arranging physical bill collection with collectors.
•Strict follow up with collectors on the status of client’s payment.
•Helped management with launching new collection campaigns to increase our collection rates by over 10%