Hazem Shaker

• Owned the product roadmap and backlog prioritization for mission-critical government platforms.
• Managed product releases and coordinated cross-functional delivery teams.
• Partnered with government stakeholders to define priorities and validate solutions.
• Reduced manual processing through business rule enhancements and process automation.
• Managed complex product ecosystems involving multiple integrations.

• Led requirements engineering and stakeholder management activities across multiple departments.
• Managed relationships with external vendors and third-party providers.
• Authored user stories, use cases, and acceptance criteria.
• Implemented a Unified Service Portal consolidating 10+ services into a centralized platform.
• Led service optimization initiatives across multiple government services, simplifying application
requirements and reducing supporting documentation to enhance customer experience and service
efficiency.

• Gathered and documented business and functional requirements.
• Prepared BRDs, FRDs, and functional specifications.
• Facilitated communication between business and technical teams.
• Maintained delivery continuity for one of the UAEs largest education platforms for over six months
following organizational restructuring.
• Led knowledge transfer and trained newly onboarded teams.

• Provided business analysis for government transformation initiatives.
• Prepared business and functional requirements documentation.

• Prepared BRDs and FRDs for large-scale government digital transformation initiatives.
• Participated in stakeholder workshops and requirements validation activities.
• Contributed to major government initiatives including civil services digitization and digital visa
platforms.

Federal government entity responsible for public education and educational development initiatives across the
UAE.