Heba Abdelsabour

* Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title.

* Assign the approved manuscript to the appropriate editor.

* Follow up on the editorial workflow at all stages to ensure timely completion of the process.

* Act as a liaison between authors, editors and reviewers during the whole review process.

* Act as a liaison between authors of accepted manuscripts and the production unit in order to ensure receiving all materials required to proceed with the production cycle.

* Work collaboratively with the Special Issues team in order to handle all cases related to the launched Special Issues.

* Work collaboratively with the Information Technology Department in order to resolve complaints of all users.

Handling all admin work of the company, assisting CEO for all secretarial work and being the connection point between the CEO and other departments of the company, handling Customers inquiries, prepare visa and travel papers for customers and employees of the company, helping with HR work.

Delivering technical support for smart audio visual Samsung devices to (UK based) British customers and meeting/exceeding their expectations using “SAP” software system.

Delivering customer service appropriate to (UK based) British customers needs and meeting/exceeding their expectations with technical support on all Vodafone hardware, software and related queries using “CRYSTAL” software system.

Assisting the Technical Director for all secretarial work and being the connection point between the Supervision department and other departments of the company.

Assisting the Legality Director for all secretarial work and being the connection point between the Legality department and other departments of the company.