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Heba Mohammed, Technical Support

Heba Mohammed

Technical Support·Ministry Of Education And Higher Education - Qatar

Qatar

Diploma, The Artificial Intelligence Diploma(Python, Data Science, Machine learning)

Work experience

Total years of experience: 12 years, 5 months

Technical Support

September 2025 - December 2025

Ministry Of Education And Higher Education - Qatar

Ash Shihaniyah, Qatar

September 2025 - December 2025

- صيانة أجهزة الحاسب الآلي.
- اعادة تصطيب الوندوز بأنواعه.
- حل مشكلات الابتوبات.
- صيانة برامج الاوفيس.
Company industry:
Primary, Prep, & Secondary School
Job role:
Maintenance, Repair, and Technician

IT technician

January 2025 - December 2025

Ministry of Education and High Education

Doha, Qatar

January 2025 - December 2025

• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues in a timely
and professional manner.
• Install, configure, and maintain computer systems, peripheral devices, and essential
applications in accordance with organizational standards.
• Monitor system performance and ensure operational security through regular updates,
preventive maintenance, and technical evaluations.
• Administer user accounts, access permissions, and data backup procedures to support secure
and efficient operations.
• Maintain accurate documentation of IT activities, equipment inventory, and technical
procedures to support continuity and compliance.
Company industry:
Primary, Prep, & Secondary School

E-learning co-ordinator

March 2013 - May 2013

Um slal Ali independence model school

Umm Salal Muhammad, Qatar

March 2013 - May 2013

Training teacher, school admin and student on e-learning system.
writing weekly report on the achievement work.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Project Coordinator

January 2013 - January 2013

Umm Slal Ali model school

Doha, Qatar

January 2013 - January 2013

• Training female teachers on the e-learning program lms.education.qa
• Doing school research and stamps and helping with homework.
• Writing a document on the different methods of using the program according to category of
users (teachers, students and administrators).
• Raising the level of female administrators and teachers in using the program and using the
computer in general.
• Conducting workshops for teachers of other parties and parents and holding competitions.
• Submitting performance reports to the supervisor of the e-learning team.
• Follow-up developments in e-learning in the region through forums and courses on the Internet
and learn from the experience of neighboring countries to use the program.
• Drawing guiding methods for the way to use the program and the way the different parties deal
with the program to convince them and facilitate the work.
• Making a play and taking feedback for the different groups to Ensour the success of the project.
Company industry:
Primary, Prep, & Secondary School

Volunteer Leader

January 2007 - January 2012

Qatar Center for Volunteer Activities

Doha, Qatar

January 2007 - January 2012

• Working with volunteer for different Events (Sports, Culture, Protocol organization).
• Documents about the work and calling the volunteer contact to get them brief information about
the task we are working on with respect.
Company industry:
Events Management

Spectator service assistant

November 2011 - December 2011

Arab games

Doha, Qatar

November 2011 - December 2011

- Organize volunteer in Gharafa Club.
- Document day to day event with volunteer works within three kind of sport.
- Organize school sheet visiting the games in the morning.
-
Company industry:
Sports & Outdoor Activities
Job role:
Administration

Spectator Services Assistant Manager

November 2011 - December 2011

Arab games –

Doha, Qatar

November 2011 - December 2011

• Document all request files.
• Contact volunteers, organize them at the club.
• Follow up validation of volunteer, then check for supporting tools.

Al- Gharafa sport club spectator services assistant.
Company industry:
Sports & Outdoor Activities

Finance secretary

October 2009 - February 2011

AFC- Football Asian cup 2011

Doha, Qatar

October 2009 - February 2011

- Achievement/ digital achievement/ copying books.
- ordinary secretary works
Company industry:
Sports & Outdoor Activities
Job role:
Accounting and Auditing

Sales Executive

January 2011 - January 2011

Qatarya Media Production

Doha, Qatar

January 2011 - January 2011

Company industry:
Advertising

Financial Secretary

October 2009 - January 2011

AFC Asian Cup 2011-QFA

Doha, Qatar

October 2009 - January 2011

• Send and Receiving documents.
• Contact companies.
• Check the document to be ready to view to the manager.
• Filling and making archive copy on the system.
• Design, develop and improve the photograph design.
Experience in designing excel sheets and Microsoft Access for special purposes.
Company industry:
Sports & Outdoor Activities

Computerized Documents

October 2009 - January 2010

Aljazeera Children Channel

Doha, Qatar •Remote

October 2009 - January 2010

• Converting and editing them to Acrobat reader formatting to be suitable to be published
on the internet.
Company industry:
Media Production

Newspaper

November 2008 - January 2009

Gulf Media Technology

Doha, Qatar

November 2008 - January 2009

Followed
• Newspaper Followed up.
• English translator.
• Scanning magazines.
• TVs channel recording and uploading it to specific web site.
• Literary Forums check.
Company industry:
IT Services

IT Technician

May 2003 - October 2008

Ministry of public health

Doha, Qatar

May 2003 - October 2008

3 years in HR
2 years in Computer Section
Company industry:
Other Healthcare Services
Job role:
Administration

IT Technician II

January 2003 - October 2008

National Health Authority

Doha, Qatar

January 2003 - October 2008

• Administration assistance.
• Training staff in certain programs.
• System analysis, design and development programs.
• Pcs maintainer.
• Help desk operator.
Company industry:
Other Healthcare Services

Oracle 8i SQL, PL/SQL, Developer 6i

October 2001 - January 2005

Al-Attiya Computer & Technology

Doha, Qatar

October 2001 - January 2005

Company industry:
IT Services

Computer Trainee

January 2003 - January 2003

Al Manar Education Center

Doha, Qatar

January 2003 - January 2003

• Computer Foundation trainee (Windows, Microsoft Office, Internet, Typist).
• Student computer Final exams revision.
Company industry:
Market Research

Senior project trainer

January 2001 - January 2002

Qatar National Navigation & Transport Co.

Doha, Qatar

January 2001 - January 2002

• Study and develop Computer Systems for QNNTC.
IT Software/Hardware Maintenance Tracking and Asset Control Systems.
Company industry:
Marine Transport Services

Education

The Technology Training Center

January 2025

January 2025

Diploma, The Artificial Intelligence Diploma(Python, Data Science, Machine learning)

Egypt

Institute of Management Professionals

September 2023

September 2023

Diploma, Course in Data Analysis Using Excel and Power BI

Egypt

Aptech computer center

October 2008

October 2008

Diploma, Diploma in oracle Database and Developer 10

Qatar

The University of Qatar

June 2002

June 2002

Bachelor's degree, Computer Science

Qatar

Ministry of education

June 1996

June 1996

High school or equivalent, علمي

Qatar

Skills

Microsoft Access

Expert

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Expert

Oracle Developer

Intermediate

Microsoft Access deveoper

Expert

Ms Excel

Expert

power bi

Expert

Microsoft PowerBI

Intermediate

COMPUTER SCIENCE

Intermediate

DATA ANALYSIS

Intermediate

DIGITAL TRANSFORMATION

Intermediate

FORECASTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INNOVATION

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

SYSTEM ADMINISTRATION

Intermediate

TECHNICAL TRAINING

Intermediate

Microsoft Access

Expert

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Expert

Languages

English

Expert

Arabic

Native Speaker

French

Beginner

Memberships

Qatar center for volunteer

Admin works

April 2005

Training and Certifications

Certifications
Introduction to Oracle9i: SQL
Oracle9i PL/SQL Basics •
Protocol Rules Course
Foundation of digital marketing
Foundation of Risk management
Foundation of Cybersecurity
Courses in E-learning system
Course in Data Analysis Using Excel and Power BI
Introduction to Oracle 9i: SQL
Feb 2008
Training
Oracle 8i SQL, PL/SQL, Developer 6i
AL-Attiya Computer & Technology
Oct 2001
Oracle 9i: SQL & PL/SQL
Aptech computer education
Apr 2008
Oracle Forms Developer 9i
Aptech computer education
Jul 2008
English for Business - Level 2 advanced
North of Atlantic Collage
May 2010
E-learning system (Lms.education.qa)
Gulf Training Center
May 2013
Psychological support program (PSP)
Qatar Red Cresent
Aug 2009
ITIL Foundation
New Horizons
Nov 2007
Comprehensive program of youth leadership org. and child
Leadership preparation center
Jun 2009

Hobbies and interests

Crochet and yarn Hand made
working on Photoshop and Illustrator

- Drawing Houses and workshops in Illustrator. - editing designed drawing on Illustrator. - Editing photos on Photoshop. - taking photos for building, events.