هبة متولي, Collection Specialist Credit Management Department

هبة متولي

Collection Specialist Credit Management Department

hsbc

البلد
مصر - القاهرة
التعليم
بكالوريوس, Accounting
الخبرات
15 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 10 أشهر

Collection Specialist Credit Management Department في hsbc
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أغسطس 2014

Dialing and Answering Collection calls inquiries.
Taking the required actions on my system set a payment agreement.
Research required information using available resources
Provide customers with product and service information

HR Recruitment Specialist في Elmaaly Group - Elite
  • مصر - القاهرة
  • نوفمبر 2013 إلى يونيو 2014

Classify received mails, screening CVs and preparing schedule to call candidates for an interview and manage workshops.
Ability to handle multiple hiring requests.
Using all kind of advertising ways and headhunting activities to attract candidates.
Collecting and updating candidate's database.
Answering international calls, photocopying and distribute mails
Works with internal and external contacts at all levels to fulfill the above duties.
Responsible for managing and asserting successful communication with Client.
Handling all administrative Computer duties (Filings, typing, printing and follows up).
Knowledge of all HR functions.

Customer Service Representative High and Premium customers في Vodafone Egypt
  • مصر - القاهرة
  • ديسمبر 2010 إلى أكتوبر 2013

Answering Vodafone high customers inquiries
Taking the required actions on my system to solve customer ‘s case
Research required information using available resources
handle and solve customer complaints
provide customers with product and service information
Process orders, forms and applications
follow up customer calls when necessary

English Teacher (Part Time) في Port Said Language Schools
  • غير ذلك
  • فبراير 2010 إلى أغسطس 2010

Planning, preparing and delivering lessons and workshops
Designing and producing teaching materials and adapting existing materials
Assessing students' progress, keeping records.
Planning for final party and open days that we will showing all what the students have been studying the whole year in front of the school's headmaster and the student's parent.

Recruitment Specialist في Resource Professionals for Recruitment (RP)
  • غير ذلك
  • يوليو 2008 إلى ديسمبر 2009

Responsible for the advertisement in the newspaper staring from receiving mails, classifications, screening the CVs and preparing schedules to calling candidates for the interview and manage the workshop.
Organize meeting schedules for department.
Screening CVs, Headhunting activities.
Ability to handle multiple hiring requests
Solving candidate's problems and working under press problems.
Matching and screening CVs.
Post the jobs on the internet to attract candidates.
Develop and Keeps confidential files of all candidates.
Collecting and updating candidate's database.
Answering international calls, photocopying and distributing mails.
Works with internal and external contacts at all levels to fulfill the above duties.
Responsible for managing and asserting successful communication with Client.
Handling all administrative Computer duties (Filings, typing, Follows up)
Knowledge of all HR functions

Marketing Agent in Vodafone project CRM (Customer Relation Management) Vodafone Campaign Management في Raya call center vodafone project
  • مصر - القاهرة
  • مارس 2008 إلى يونيو 2008

Calling Vodafone customers to inform them with the latest promotions
respond to customer inquiries
Research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
Process orders, forms and applications
Follow up customer calls when necessary

الخلفية التعليمية

بكالوريوس, Accounting
  • في Cairo university
  • يوليو 2007

Specialties & Skills

Operational HR
Offshore Resource Management
Resource Development
COMPUTER SKILLS

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

yes (الشهادة)
تاريخ الدورة:
September 2007
صالحة لغاية:
January 2008

الهوايات

  • Reading, Singing and Drawing
    got the 1st prize for best coral and solo 2004 with Giza national coral