Account Manager and Contact Center
AMAD Group
Total years of experience :6 years, 6 Months
Operate as the lead point of contact for any and all matters
specific to customers
- Maintain a long term relationship with customer
- Negotiating account management contracts and agreements to
maximize profit
- Develop a trusted advisor relationship with key accounts
- Ensure the timely and successful delivery of our solutions
according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly for the
requested services
- Develop new business with existing clients and/or identify areas
of improvement to exceed sales quotas
Handling all the student's and teacher's request (regarding their
schedule, vacation, and billings) through Skype, Ticket, and
Phones according to the time frame.
- Coordinate with other departments ( billing, Arabic/Qur'an
supervisor)
- Set up the suitable schedule for the student and communicate with
him to start his course
- Handling any complaint from the students related to their classes
and billing
- Raise-up urgent and not ordinary cases to manger
* Editorial Assistant in Hindawi Publishing Corporation
Communicating with authors, editors, and reviewers and
responding to inquiries.
- Performing some checkups on submitted manuscripts (PDF file,
manuscript type, duplicate or plagiarism cases)
- Managing the timeframe of the editorial workflow at all stages
- Assuring that editorial policies are followed by all users
- Sending reminders to author, reviewers, and editors following the
editorial workflow
- Managing the internal process of accepted manuscripts (handling
materials provided, galley proofs sent,
- Checking invoices processed, following-up payments)
- Following-up unpaid invoices
- Coordinating with other departments (IT, Production, and FMD)
- Raise-up urgent and not ordinary cases to Publishing Editor
* Translator and Data Correcting in Center for
Translating from Arabic to English and vies versa
- Preparing interviews questions
- Supporting foreigner students in learning Arabic and access
places
- Transliteration using special characters and dots and codes to
many project in Egypt ( governorates, Cities, Metro stations
