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Heba Rasheed, HR & Customer Services

Heba Rasheed

HR & Customer Services·Sara Saudi Clinic,

Jordan

High school or equivalent, Desiner

Work experience

Total years of experience: 8 years, 2 months

HR & Customer Services

January 2021 - Present

Sara Saudi Clinic,

Amman, Jordan

January 2021 - Present

• Handled administrative tasks, reservations, cashier duties, and inventory
management.
• Provided technical support for staff systems and managed customer data
files.
• Coordinated with suppliers and managed reporting.

Company industry:
Other Healthcare Services

Office Administrator & IT/Designer

October 2019 - January 2020

Project Tarjim

Amman, Jordan

October 2019 - January 2020

• Managed website front-end updates, content upload, and technical
troubleshooting.
• Maintained company IT infrastructure including computers, printers, and
network devices.
• Designed logos, profiles, business cards, and social media visuals.
• Administered Facebook & LinkedIn pages; managed online ads and client
engagement.

Company industry:
Translation & Document Processing

Social Media Marketing

October 2019 - January 2020

Project tarjim

Amman, Jordan

October 2019 - January 2020

• Communicated with clients, arranged appointments, and handled customer
feedback.
• Managed social media engagement and service scheduling.

Company industry:
Advertising

Senior E-Learning Developer

November 2017 - January 2018

NUSRV

Amman, Jordan

November 2017 - January 2018

• Led a team in creating e-learning programs using Adobe Captivate.
• Managed LMS systems (Moodle, CMS) and delivered digital courses.
• Oversaw e-learning projects for the Islamic University of Madinah.

Company industry:
IT Services

Telemarketing & Call Center

January 2017 - November 2017

NUSRV

Amman, Jordan

January 2017 - November 2017

• Collected business data and promoted company services including
websites, Google Ads, and hosting.

Company industry:
IT Services

E-Learning Designer

November 2013 - January 2015

M-start

Amman, Jordan

November 2013 - January 2015

• Designed and developed e-learning content using Adobe Captivate,
Photoshop, and InDesign.
• Converted presentations into interactive e-learning modules.

Company industry:
Primary, Prep, & Secondary School

Trainee IT Technical Support

January 2013 - January 2013

Millennium Hotel

Amman, Jordan

January 2013 - January 2013

• Trained in facility systems (staff, customer, and guest systems).
• Hands-on training in server room, domain control, and TMG systems.

Company industry:
Hospitality & Accomodation

Education

ABC Programmers Academy

January 2019

January 2019

High school or equivalent, Desiner

Jordan

University of Jordan

January 2013

January 2013

Bachelor's degree, Computer Information System

Jordan

Skills

CERTIFIED WEB SPECIALIST
Intermediate
CERTIFIED WEB SPECIALIST
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
WEBSITE MANAGEMENT
Intermediate
WEBSITE MANAGEMENT
Intermediate

Training and Certifications

Certifications
30H C++ Programming
30H Communication & Management