Senior Customer Service Representative
M2 Developments
Total years of experience :4 years, 6 Months
• Answers inquiries by clarifying desired information; researching, locating, and providing information through email, social media and calls
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Influences customers to buy or retain product or service by following a prepared script to give product reference information.
• Generate and analysis report from CRM
Answer customer questions regarding problems with their accounts.
Advise customers of necessary actions and strategies for debt repayment.
Confer with customers by telephone or in person to determine reasons
for overdue payments and to review the terms of sales, service, or credit
contracts.
Arrange for debt repayment or establish repayment schedules, based on
customers' financial situations.
Record information about financial status of customers and status of
collection efforts.
Locate and monitor overdue accounts, using computers and a variety of
automated systems.
Persuade customers to pay amounts due on credit accounts, damage
claims, or non-payable checks.
Perform various administrative functions for assigned accounts, such as
recording address changes of the customers
Responsible to collect from credit card agency