Office Manager
Serco Leisure Operations Ltd
Total years of experience :5 years, 10 Months
• Ensure implementation of agreed upon processes and procedures related to the function
• Provide a consolidated daily, weekly, monthly and quarterly report to manage in a common and consistent manner to ensure high quality of work draft and design business process workflows.
• Creating, design and develop automated tracking tool with IT dept, to ensure & update business workflow and measure staff performance with vendor reporting performance that aligned with contract SLAs.
• Tracking database to ensure safety handling of critical and confidential documents.
• Manage and control vendor & staff work quality.
• Follow up the MOM, action plans, SLAs, target, etc…for committees, RFPs projects related with top management and vendors.
• Ensure vendor access to Etisalat premises with coordination between Etisalat sections for the same and achieve best quality processes & Services.
• Developed the necessary reporting system and Identify problems and propose solutions that will support the proper decision making and corrective actions.
• Assure professional and accurate communication with internal customers, apply and maintain agreed upon quality standard.
• Communicate and follow up with Finance, HR, C&I and Administration departments to finalize the monthly section output.
• Maintain basic administrative systems including information resources, general filing, electronic filing, personnel records, contracts, leases, travel & subscriptions.
- Training Coordinator in MENA region.
• Responsible on training support subdivision in MENA Region including process, Documentation and training logistics.
• Receiving Customer and staff training requests.
• Handling Training contract and ensure training procedures.
• Handling staff visa application and ticketing.
• Handling hotels deals and travel agents.
• Managed conferences for Huawei VIP Customer in and out Cairo.
Huawei Technologies CO. LTD.
Middle East & North Africa Region
- Assistant in Regional Engineering Management Department.
• Responsible on issuing Project monthly KPI report.
• Filling and documentation for the engineering management dept.
• Updating and submitting local offices monthly contact list to Headquarter
• Chinese/Arabic Translator & executive secretary.
• Handling tourism program with the travel agencies abroad.
• Responsible for Stationary order and payment procedures
• Organize medical Conferences.
• Organize Canton fair in China (Hotel program, ticket arrangements, visa applications...)
• Arranging contracting manager agenda
• Revising suppliers contracts.
• Deliver Training Skills to sales team.
• Staff attendance and salary sheet