Project Executive Secretary
Raafat Miller Consulting
Total years of experience :15 years, 0 Months
Project Executive Secretary at rmc raafat miller consulting for Engineering and Architecture, Mall Of Egypt site office:
• Responsible for all aspects of Site Team administration management reporting to Team Directors.
• Maintain office supplies of stationery and equipment.
• Take minutes from meetings Chairman, format and issue.
• Collate and issue weekly and monthly reports.
• Act as a point of contact for absentees and report to team
leaders, Client & HO.
• Arrange summer trainings and coordinate with HO for certificates issuance.
• Arrange for interviews conducted on site.
• Maintain Offices tidiness.
• Arrange and control administrative requirements.
• Prepare staff time sheets/over time/leave requests and issue to HO.
• Arrange for staff transportation from/to site.
• Coordinate staff problems and discuss with HO.
• Administration of Filling System: Review, complete, organize
and update employees' files.
• Create timetable for follow-up and implementation of
business.
• Assist the Document Control Department whenever on shortage.
• Perform searches to make sure that original manuscript has
neither been published elsewhere, nor is under review
elsewhere.
• Check submitted manuscripts to ensure that they have not
been plagiarized from other manuscripts, whether published
or unpublished.
• Check the manuscript references to detect any potential
citation manipulation.
• Check authors’ history to make sure that there are no
sanctions preventing them from submitting their
manuscripts to the journal.
• Take the proper action with the checked manuscripts
whether by approving, rejecting or transferring the
manuscript.
Implement departmental procedures and systems
Provide high quality and consistent information on all AMISEADT products and services to phone customers and walk-in customers within a specific average time
Research required Information using available resources
Cross sell AMIDEAST products and services
Professionally handle and resolve customer complaints
Follow up with clients with unsolved issues to make sure their required services are delivered within the afreed upon time
Route calls to appropriate staff
Collect client information for accurate completion of call logs and reports
Obtain possible corporate leads and communicate with them through appropriate channels
Recognize, document and alert the customer service director of trends in client calls
Use Call Center software as requested
Be a supportive team member within the customer service department and with other departments and
Handle registration for different Test- prep, English and professional courses and/or workshops.
Issue invoices for all customers willing to purchase any of AMIDEAST‘s products and services.
Process payment on Student Registration Application.
Receive payments for all services for which AMIDEAST collects fees.
Issue receipts, refund cash as required for all AMIDEAST products and services
Provide training for new staff.
Perform other tasks as assigned by the Customer Service Director and the Country Director.
Worked as A TCA “Test Center Administrator
Take required security precautions when candidate arrives for testing.
Respond to temporary crises and difficult situations; e.g., technical malfunction. Act as representative of AMIDEAST/Prometric and proxy for the testing client.
Ensure that various data communications are successfully completed.
File irregularity reports for unusual situations and handle follow-up with clients.
Assists in testing unit duties ( paper & pencil test registrations, score distribution)
Registers candidates for paper and pencil examinations and computer based examinations by accurately collecting, entering and verifying candidate information and payment information.
Proctor TOEIC and ITP exams to internal and external clients.
Submit a full report following any event or testing administration regarding policy violations, conflicts, and any minute issue that occur during the test administration.
Process local registrations for iBT, GRE, and GMAT and ensures that examinees test dates are confirmed.
Accurate data entry of SAT registrations on to transmittal memos.
Revise SAT registrations with testing team under leadership of Testing Coordinator
Assist in the preparation and distribution of SAT admission tickets and scores.
Work with selected Test Center Observers to disseminate SAT examinations to testing centers.
Work with testing team to verify SAT testing materials upon their arrival from testing centers to ensure all materials have been received and accounted for. Maintain test security and integrity.
Coordinate none ETS paper based and on line exam activities, staffing and work closely with client to meet and exceed customer service levels, and maintain test security and integrity.
Records statistics necessary for business process improvement.
Research customer issues and concerns and respond where needed
Assist and participate in fairs to promote testing products.
Meet up with Petroleum companies' representatives to discuss offers that could be carried out between both companies.
