Instructional Affairs Representative
American University in Cairo, SCE
Total years of experience :14 years, 5 Months
• Generally, my job is all about making sure that all the training needs will be effectively met, helping customers, Teachers, coordinators, and program managers, and making sure that the training process is running perfectly and in a timely manner every day.
• Following up with teachers regarding the hiring process and receiving the hiring documents.
• Constructing databases of interested customers
• Handles all customers’ requests and complaints using all the communication channels; face to face, via email, and over the phone.
• Attend business meetings.
• Making contracts for the new programs.
• Handles all teachers’ demands and requests on the spot.
• Direct SCE potential customers to the right staff member.
• Helping Program Manager in arranging and conducting orientation sessions.
• Helping Program Manager in business meetings and business trips.
• Handling logistics: ordering material, sending material to schools, supervise transferring material from one of the premises to another.
• Handles printing out requests.
• Send evaluation conducting requests and of course following up until receiving the results.
• Making outbound calls to announce an event or to cancel and postpone a class.
• Helping and guide customers and participants in how to register for the upcoming rounds.
• Sending certificate printing out requests and following up until receiving and delivering it to participants.
• Handling teachers’ remunerations, get it signed and making sure it is delivered before deadline.
Responsible for coordinating the corporate training in site and off site as well.
•Responsible for coordinating the walk-ins diplomas.
•Attending business meetings.
•Conducting TNA.
•Giving all kind of advising to the customers interested in taking post graduate studies.
•Sending the admission documents to Switzerland (Victoria University)
•Handling running classes, attendance records, evaluation, and customers' complaints
•Conducting all kinds of exams
•Constructing and amending polices and payment plans
•Performing all kinds of follow ups either with customers or doctors and trainers
•Constructing databases for all kinds of customers and trainings
•Contacting customers using all communication channels
•Making market researches about competitors
•Sending the university all the updates regarding the enrolled intakes.
Editorial staff member
•Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title
•Assign the approved manuscript to the appropriate editor
•Follow up on the editorial workflow at all stages to ensure timely completion of the process
•Act as a liaison between authors, editors and reviewers during the whole review process
•Act as a liaison between authors of accepted manuscripts and the production unit in order to ensure receiving all materials required to proceed with the production cycle
•Work collaboratively with the Special Issues team in order to handle all cases related to the launched Special Issues
•Work collaboratively with the Information Technology Department in order to resolve complaints of all users
English Language Programs Assistant at the Education Services Department
•Taking care of the English language team email: replaying to all inquires, suggestions and complaints sent by the customers, Send it to the concerned department.
•Handling all the complaints in Nasr city branch using all the possible ways of communication: Over the phone, via email and through email.
•Making phone calls to cancel classes and sometimes to announce some offers: sometimes we had to cancel classes in a very compressed time due to some problems with teachers or any other problems.
•Handle all related logistics (equipment & rooms booking, refreshments and supplies): Reserve rooms and swap rooms to increase the customer's satisfaction.
•Monitor and keep attendance records: make sure that all the attendance records are updated day by day.
•Afford all program property related to A/V audiovisual and IT equipment and other assets to teachers in Nasr City Branch.
•Conducting Official tests (ITP & TOEIC& API): This starts by checking in the test takers, read the test regulations out loud, making sure not to jeopardize the security of the test material at any phase of the testing day.
•Conducting Placement tests for
courses: Basic Business Skills Acquisition (BBSA) program, Administered by AMIDEAST/ Egypt and New Horizons, under the auspices of the Future Generation Foundation (FGF),
