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heba mohamed, cabin crew

heba mohamed

cabin crew·safi airways

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 22 years, 3 months

cabin crew

October 2011 - Present

safi airways

Dubai, United Arab Emirates

October 2011 - Present

Passengers safety is my priority

* Provide in-flight service to passengers on board Safi Airways flights.
* Be thoroughly familiar with the location, operation and use of all items of safety and survival equipment.
* Be thoroughly familiar with all safety evacuation procedures, emergency exists and escape aids on the air craft to which they are signed.
* Ensure to abide by the duties & responsibilities of Cabin Crew as per the approved Cabin Crew Operations Manual.
* Maintain vigilance during flight and reporting to the Captain and situation that could endanger, or may endanger safety.
* Maintain a thorough working knowledge of all aspects of customer care, including first aid, aviation security, in-flight service and general passenger handling regulations.
* Maintain the validity of the passenger's passports, visas, and inoculation and vaccination certificates as appropriate.
* Complete any documentation required by the Customs and Immigration Authorities.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Executive Secretary to CEO

June 2011 - October 2011

Global Hotels Management L.L.C

Dubai, United Arab Emirates

June 2011 - October 2011

❖ June 2011 until October 2011
Executive Secretary to CEO (Global Hotels Management L.L.C)

PRIMARY RESPONSIBILITIES
* Prepare correspondence, reports, and materials for publications and presentations.
* Setup accommodation and entertainment arrangements for company visitors.
* Prepare and maintain President's expense report and Maintain President's calendar.
* Setup and coordinate meetings and conferences.
* Meet and greet clients and visitors and Coordinate project-based work.
* Sign for UPS/Fed Ex/Airborne packages.

Company industry:
Hospitality & Accomodation
Job role:
Secretarial

cabin crew

April 2004 - May 2011

yemen Airways

Sanaa, Yemen

April 2004 - May 2011

I have the passion, flexibility, adaptability and stamina to tackle such a job. I am Flight Attendant in high customer care and high class service. Responsible for passengers’ comfort and privacy, accurate and timely processing of catering orders, food Handling and displays, cabin stocks and supplies, friendly and caring person, competent in handling difficult situations. I am a confident and well presented with high level communication skills and have the ability to communicate with people at all levels, enthusiastic, hard working and self motivated and relish new challenges. I am an excellent team member and I enjoy working as part of a team and equally on my own initiative. My first priority is to disembark the passenger safe and happy.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Egypt institue

January 2004

January 2004

High school or equivalent

Egypt

* 2000-2001: High School Diploma

Social Work University

January 2004

January 2004

Bachelor's degree, social work

Egypt

* 2001-2004: Social Work University

Skills

Security Services
Expert
Security Services
Expert
Communication Tools
Expert
Communication Tools
Expert
Customer Service
Expert
Customer Service
Expert
Flight Safety
Expert
Flight Safety
Expert
Team Player
Expert
Team Player
Expert
AVIATION
Expert
AVIATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
EXCEL
Expert
EXCEL
Expert
FRONT PAGE
Expert
FRONT PAGE
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
OUTLOOK
Expert
OUTLOOK
Expert
POWERPOINT
Expert
POWERPOINT
Expert
SALES
Expert
SALES
Expert
WORD
Expert
WORD
Expert
Security Services
Expert
Security Services
Expert
Communication Tools
Expert
Communication Tools
Expert
Customer Service
Expert
Customer Service
Expert
Flight Safety
Expert
Flight Safety
Expert
Team Player
Expert
Team Player
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
First Aid
Qutanium
Nov 2011 - Nov 2011