Heena Chawla

Working with SIDBI Foundation for Micro Credit (SFMC) in operations support
Processed Prayaas loan applications, including KYC verification, bureau checks, bank detail verification, income assessment, and cash flow analysis.
Reconciled borrower accounts to ensure accuracy, compliance, and timely resolution of discrepancies.
Managed end-use verification in coordination with Partner Institutions (PIs) and Chartered Accountants, including report generation, letter issuance, report review, and invoice management.
Forwarded approved PI cases for disbursement and supported end-to-end loan processing.
Conducted due diligence for new Partner Institutions and their directors, including CIBIL report generation and review.
Daily followup with Partner Institutions on application entry and document uploads for sanction, disbursement, repayment, pre-closure, foreclosure, and collection hand-off processes.
Issued foreclosure and pre-closure statements and executed account closures as per requests.
Processed commission payment invoices and created vouchers in the General Payment Processing System.
Tracked e-stamping (DDE) charges with Partner Institutions.
Generated daily operational reports to track progress and ongoing activities.
Reviewed and approved collection hand-offs for repayments and pre-closures.
Performed quarterly closing activities and prepared Quarterly Review Reports for Partner Institutions.
Followed up with PIs for Letters of Utilization Certificate (LUC) on a quarterly basis.
Verified account creation, generated master ledgers and Statements of Account, and issued NOCs as required.
Handled daily operational activities in compliance with internal policies and procedures.Managed end-use verification in coordination with Partner Institutions (PIs) and Chartered Accountants, including report generation, letter issuance, report review, and invoice management.
Forwarded approved PI cases for disbursement and supported end-to-end loan processing.
Guided Partner Institutions on application entry and document uploads for sanction, disbursement, repayment and pre-closure.
Processed commission payment invoices and created vouchers in the General Payment Processing System.
Verified account creation, generated master ledgers and Statements of Account, and issued NOCs as required.
Handled daily operational activities in compliance with internal policies and procedures.

Accepted and processed cash transactions from customers.
Handled salary processing and tax payments for corporate clients.
Performed clerical and administrative duties at branch level.
Managed remittance desk operations including RTGS, NEFT, and fund transfers.
Addressed client queries and provided appropriate service solutions.
Contributed to operational efficiency and sales excellence.
Conducted audit checks and ensured branch-level compliance.

Prepared sales invoices and e-way bills.
Scrutinized purchase bills and worked on GSTR-2A reconciliation data.
Prepared sales contracts, delivery challans, and export invoices.
Managed petty cash and prepared petty cash vouchers.
Prepared cheques and handled ticket bookings.
Maintained business records and scheduled management meetings.
Coordinated with management for interviews and hiring activities.