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Hekmatallah hosny, customer support representative

Hekmatallah hosny

customer support representative·First Abu Dhabi Bank

United Arab Emirates

Bachelor's degree, Production Engineering

Work experience

Total years of experience: 4 years, 6 months

customer support representative

June 2024 - Present

First Abu Dhabi Bank

Abu Dhabi, United Arab Emirates

June 2024 - Present

Responsibilities:

Customer Interaction: Provide exceptional service by addressing customer inquiries and complaints efficiently and professionally.
Account Services: Assist customers with opening and closing accounts, processing deposits, withdrawals, and other transactions.
Financial Transactions: Handle cash transactions, including payments, transfers, and deposits, ensuring compliance with FAB policies and procedures.
Problem Resolution: Investigate and resolve issues related to customer accounts, escalate complex issues when necessary.
Sales and Referrals: Promote FAB products and services, identify opportunities for cross-selling and up-selling, and refer customers to appropriate specialists.
Compliance and Security: Adhere to all FAB regulations, policies, and procedures, maintained confidentiality of customer information, follow security protocols.
Administrative Tasks: Maintain and organize customer records, prepare reports and documentation as required, assist with branch administrative duties.
Company industry:
Banking
Job role:
Banking

procurement engineer

October 2022 - November 2023

Lecico Egypt

Alexandria, Egypt

October 2022 - November 2023

Company industry:
Manufacturing
Job role:
Purchasing and Procurement

planning and merchandising engineer

July 2021 - October 2022

Elhelal for textiles and readymade garments

Alexandria, Egypt

July 2021 - October 2022

Company industry:
Textile & Apparel Production
Job role:
Manufacturing

Education

Alexandria University

July 2021

July 2021

Bachelor's degree, Production Engineering

Egypt

GPA (percentage): 83.45%

GPA (percentage): 83.45%

specialized in supply chain management. ranked second in my class

Skills

Pricing
Expert
Pricing
Expert
Negotiation
Expert
Negotiation
Expert
Sourcing
Expert
Sourcing
Expert
Purchasing
Expert
Purchasing
Expert
Procurement
Expert
Procurement
Expert
Ms office
Expert
Ms office
Expert
power BI
Intermediate
power BI
Intermediate
supplier evaluation
Expert
supplier evaluation
Expert
Negotiation
Expert
Negotiation
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Purchasing Negotiations
Expert
Purchasing Negotiations
Expert
Purchasing
Expert
Purchasing
Expert
Logistics
Intermediate
Logistics
Intermediate
Order
Intermediate
Order
Intermediate
Quotations
Expert
Quotations
Expert
Outlook
Expert
Outlook
Expert
Demand Planning
Intermediate
Demand Planning
Intermediate
ERP system
Expert
ERP system
Expert
Purchase Contracts
Expert
Purchase Contracts
Expert
Purchasing Management
Expert
Purchasing Management
Expert
Typing
Expert
Typing
Expert
MS Project
Intermediate
MS Project
Intermediate
Materials
Expert
Materials
Expert
Mail
Expert
Mail
Expert
Supply Chain
Expert
Supply Chain
Expert
Management
Intermediate
Management
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Logistics Management
Intermediate
Logistics Management
Intermediate
Procurement
Expert
Procurement
Expert
E procurement
Intermediate
E procurement
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Operation
Intermediate
Operation
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Logistics Planning
Intermediate
Logistics Planning
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Sales
Intermediate
Sales
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Intermediate
Administration
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Merchandising
Intermediate
Merchandising
Intermediate
Purchasing Processes
Expert
Purchasing Processes
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Teamwork
Expert
Teamwork
Expert
Office Administration
Intermediate
Office Administration
Intermediate
Minutes
Intermediate
Minutes
Intermediate
Data Entry
Expert
Data Entry
Expert
Production
Intermediate
Production
Intermediate
Planning
Intermediate
Planning
Intermediate
Telemarketing
Expert
Telemarketing
Expert
supplier relationship management
Expert
supplier relationship management
Expert
negotiations
Expert
negotiations
Expert
Buying
Expert
Buying
Expert
Pricing
Expert
Pricing
Expert
Sourcing
Expert
Sourcing
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
supply chain operations
Jul 2020
EDX verified certificate for six sigma
May 2022
excel power tool for data analysis
Dec 2023
google project planning
Mar 2024

Hobbies and interests

reading