Michelle Lou Navarro

-Ensures that all WPS Salary requests registered under Min. of Labour & Free zones are being processed within the TAT. Any RTC (Return to Customer) & discrepancies on the request informed to Branches / Business).
-Handling Term Deposits from CBG, BBG & Islamic.
-Verifying all customer and make sure all the approvals are in placed before TD Creation & FD for Upliftment (Interest Rate, Back Value Date, Tenor, Penalty Waived, approved by CAD which FD’s are under lien.
-FTS Salaries (salary advance, leave salary, end of service) and Bulk Transfers (payments, allowance, bonus, commission, overtime, ticket etc.
-Thorough technical verifications on the AFT, On-Line Sweep / Daily Sweep requests (Dr. & Cr. Accounts, Date of Transfers, Tenor, etc.)
Prior to processing the Automated & Manual P--
-Postings, see to it that vouchers received are in order (Date, Authorized Signature, Amount & all other details are complete).
-Process Outward Telegraphic Transfers received from Business and Branches.
-VAT Payment to Federal Tax Authority.
-Salaries / Credit Card Transfers and Invoice --Payments to several companies worldwide.
-Handle banks correspondence through different types of messages (MT103, MT202, MT999, MT199, MT192, BCNR…etc)
-Facilitating fund returns in cases of sanctioned countries and compliance issues or beneficiary bank details incomplete.
-Check updated bank details and local and international correspondents in Banker’s Almanac.
-Performing Call Back Verification to customer on high value transactions.
-ICCS Cheque Reconciliation with Central Bank and correspondence with Banks upon requirements.
-Processing Inward & Outward Clearing in ICCS (Image Cheque Clearing System).
-Documentation Checking & Corporate Account Opening with ASU (Account Services Unit) on the AOM (Account Opening Mandates) KYC Profiling and World Check for restricted & high-risk countries.
-Manage to coordinate with COPS Unit & Branches for customer’s Cheques issues.

-Provides a high level, confidential support to Head of Operations and Central Operations Manager while exercising a high degree of diplomacy and discretion.
-Daily practice involving both clerical and administrative functions, supporting executive’s schedule, meeting planning, presentations, travel reports, and liaison officer to the Unit Managers as well as various executives and department individuals.
-Communicate relevant information, troubleshoot, problem solve and resolve queries.
-Personal assistance to Head of Operations and Central Operations Manager, along with proper correspondence.
-Develop and establish workflow processes and efficient file management of both offices.
-Apply related administrative support to project teams, consultants working on projects and provide office facilities including replenish stationeries in order to function effectively.
-Organize teams Leave Plan, Team Building Activities and other refreshing events to inspire units.

-Handling international shipments and logistics in Middle East and North Africa.
-Stocks Inventory and Warehouse Control Aramex - Jebel Ali Dubai Area.
-Managing Exhibits in Dubai Trade Center - GITEX International.
-Building extensive Customer-Relations.

-Assessed the stocks inventory and control.
-Triaged all customer calls and able to correspond very well.
-Able to track down shipments Inward and Outward in all subsidiaries and suppliers worldwide.
-Managed administrative job and executive meetings promptly with a high caliber personality.
-Established a good communication and management skills with the company and associates.