MARY ANNE MERINA

Performs Various Banking Operations and Customer related Activities.

•Divisoria Mall Branch (Customer Relation Assistant) • May 2012 - June 2012
1717 Divisoria Mall Commercio St, Binondo, Manila City Philippines

• Interview Customers to obtain information needed for opening Accounts and explain banking services available to prospective customers and assist them in preparing application forms.
• Compile information about new accounts, enter information into computers and file related forms and other documents, Inform Customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificate of deposits and Attends to Customer's queries.
• Processes Placements, maturities and term deposits. Validates and determines daily maturities of various placements for PESO and Foreign Currencies, including Term deposits and special savings accounts. Monitors Interests and placements of Clients.

•Core Banking Department (Core Banking Reliever) • October 2010 - May 2012
6819 21 Flr. RCBC Plaza Building, Ayala Avenue, Makati City, Metro Manila, Philippines

• User Acceptance Test (UAT) Tester CRM Functions for FINACLE Universal Banking Solution from INFOSYS.
• Performs and test CRM / New Accounts functions in a Bank in FINACLE System in different scenarios according to Bank Operations and Transactions with Errors detected are raised to the assigned personnel subject for re-testing.
• Creating New CIF (Customer Information File), Current and Savings Account Opening, Term Deposit Placement, Issuance and Linking of ATM Cards, Payroll Uploads and other Related Bank Transactions and activities.
• Upon Implementation of the New Banking System, Assigned to support branches through phone calls for all their queries and at the same time go to branches to teach and assist them in actual. This is a nationwide project for all branches of the Bank.

House of Representatives of the Philippines
Batanes Congressional District Office

•Staff • June 2009- November 2009
Kaychanarianan, Basco, Batanes Philippines.

• Primarily acts as administrative assistant to the COS of the Congressman.
• Receive and sort correspondences for the COS, assist in the various social
programs of the Congressman from medical assistance to scholarship to employment.
• Assigned from time to time to assist in the encoding of voluminous household information for the Congressman's use as basis in making sound decisions on which programs need to be prioritized.
• Assigned as Acting Scholarship Coordinator for the province. Thus, all scholarship concerns and issues are assigned to me. From determining who are most eligible for the program and ensuring that they are in compliance with the requirements of the program.

Republic of the Philippines
Province of Batanes
Batanes Provincial Treasurer's Office

• Clerk / Office Helper • November 2008-December 2008
Batanes Provincial Capitol, National Road, Basco 3900, Luzon, Philippines
• Performs any combination of following duties in the office: Furnishes workers with clerical supplies and other task assigned and Marks, and files articles and records.
• Opens, sorts, and distributes incoming mail, and collects, seals, and stamps outgoing mail.
• Receives transactions from other department and let designated signatories to signed important documents for the release of the wages and salaries of the government employees.
• Assists in giving the wages and salaries to Casual / Contractual employees province wide.
• Encash Checks in the Bank for the wages and salaries of government employees.

Republic of the Philippines
Province of Batanes
Batanes Resort

•Front Desk Officer / Bookkeeper • August 2007- September 2008
National Highway, Basco, Batanes Luzon, Philippines

• Responsible for leading and assisting with hotel front office functions, primarily interacting with guests and facilitating hotel check-in and check-out procedures and Interacting with both guests and other hotel staff on a daily basis, providing them information and may run front desk shifts whenever necessary.
• Responsible to meet and greet expected guests for the day because the resort is located about 2km (5-10 minutes by car) away from the airport/town and bring them to the Resort as well.
• Handles complaints, settling disputes and resolving grievances and conflicts with customers.
• Maintains a working knowledge of all guest services, promotions and programs, including wake-up services, room and property amenities, hotel-specific programs/ functions (e.g., Catering) and local attractions.
• Responsible for recording every single financial transaction undertaken and notes payments made and what each payment was for, and keeps track of money taken in as well. These entries in the books must balance out, with all of the Resort's income and expenses being clearly and concisely accounted for and to be remitted to the Provincial Treasurer's Office.
• Prepares and Checks Daily Time Records of Employees and performs Waitress / Housekeeping whenever necessary.