Customer service CUM Telephone operator
Al Nabooda Automobiles
Total years of experience :8 years, 2 Months
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
•Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
•Answers questions about organization and provides callers with address, directions, and other information.
•Welcomes on-site visitors, determines nature of business, and guide visitors to appropriate personnel.
•Monitors visitor access and issues passes when required.
•Updates appointment calendars.
•Receives, sorts, and routes mail; maintains and routes publications.
•Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
•Guide the customers to the cashier for the payments for services and products.
•Orders, receives, and maintains office supplies.
•Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
•Performs other clerical duties such as filing, photocopying, and collating.
Novotel&Ibis WTC Dubai (Complex)
Reservation Agent: May 2012 Till present
• Reports directly to and communicates with the Reservations Manager on all pertinent Reservations matters affecting guest service.
• Contribute to the moral and team spirit of the hotel by maintaining good relationships with colleagues/ contractors.
• Perform any additional duties or special projects as directed by the Hotel Management.
• Be polite & professional in any situation where the image of the hotel is represented
• Contribute to the moral and team spirit of the hotel by maintaining good relationships with colleagues.
• Ensure that all activities are carried out honestly, ethically and within the parameters of the UAE law
• Attend all training sessions/ program's that are provided by the hotel.
• To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To ensure reservations team members are aware.
• To maintain professional confidentiality and never disclose any information pertaining to the Company or our guests.
• To ensure all the reservations standards are followed.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of ISO9001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.
• To ensure that the Reservations team members projects a warm, professional and welcoming image and all phone calls are answered as per the standards.
• To constantly strive to assist all guests that she/he may come in contact at all times.
• To report for duty punctually wearing the correct uniform and name tag at all times as per the grooming standards.
• To maintain a good rapport and working relationship with staff within the department and all other departments.
• To provide a courteous and professional service at all times and to project at all times a positive and motivated attitude and exercise self control.
2
Novotel &**Ibis WTC Dubai (Complex)
Front Office Data Entry Clerk Sept 2009 Till May 2012
• Pick up passport copies at the designated area.
• File all passport copies per day and hand it over to the concierge.
• Work with computer and scanner to send all the necessary information.
• Maintain an up to date knowledge of the hotel and services.
• Prioritize and perform accordingly to ensure that data's are handled immediately with speed and efficiency.
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
• Working as telephone Operator.
2-Office Secretary
1 august 2006 to 15 February 2009
Al Araby For Export & Import
Tanta, Egypt
• Answers the telephone as per hotel standards.
• Ensures that filing systems are maintained.
• Forwards administration works to departments concerned.
• Sends purchase and store requests
• Prepares all miscellaneous charges related to the department
• Prepares gate passes for colleagues and suppliers.
• Ensures the notice boards are kept up to date.
• Aware about the company's Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensuring that these are put into practice in our daily work activities
August 2008 To November 2008 (have certificate)